Citizens Services Coordinator -County Administrator Position Available In Escambia, Florida

Salary Not Available Citizens Services Coordinator -County Administrator
Escambia County, FL

Location:

Pensacola, FL – 32534
Positions available: 1
Job #: 2063870322

Source:

Escambia County, FL

Posted:

5/15/2025

Web Site:

myescambia.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
This position coordinates a dynamic mix of customer service, public records, financial analysis, and other administrative projects for the office of the County Administrator. An incumbent in this position coordinates public records requests via the County’s online records request systems, information management, and other office support services. This position reports directly to the Assistant to the County Administrator.

EXAMPLES OF DUTIES

Serves as administrative support staff for County Administration, including assisting the Board of County Commissioner Districts, as requested Serves as website administrator for Lighthouse and MyGovernmentOnline (MGO) by coordinating the response to public records requests, inputting requests into MGO, and assisting in answering citizen inquires as well as monitoring MGO dashboards to ensure timely responses to requests Works with the Community and Media Relations department to ensure all public meetings are posted on the BCC calendar and advertised, as required in order to comply with the Sunshine Law Coordinates meetings by preparing BCC weekly meetings schedules, distributing invitations to the appropriate participants, advertising, and providing proof of publication for scheduled meetings. May serve as Clerk to various boards and committees including producing agendas and documenting minutes. Manages financial activities, including reconciling district Visa statements and payment submissions, initiating invoice payment vouchers, and tracking travel arrangements in accordance with the policies and procedures governing these activities Serves as the backup to act as the County Administration receptionist by working the front desk greeting people, answering telephone calls, and directing people to the appropriate location Prepares for BCC and other special meetings by setting up food, drinks, snacks, etc. and ensuring the appropriate materials and resources are on the Dais Maintains spreadsheets for document tracking of items routed through County Administration offices Responds to citizen emails and phone calls, including working in the Citizen’s Information Center during peak times, as assigned Assists in inventory maintenance for the County Administration/BCC offices and staff by ordering office supplies Coordinates with departments for the “Employee of the Month” program, including creating the committee to review the submissions and select appropriate candidates Serves as special events coordinator, including assisting with retirements, birthdays, employee appreciation, and similar events Performs other duties as assigned

TYPICAL QUALIFICATIONS

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Minimum Qualification Requirements:

Training and Experience:

High school diploma or GED equivalent and three years’ experience in customer relations and office administration; or a combination of education and experience equivalent to these requirements.

Preferred Qualifications:

Associate’s degree from a recognized college or university in Public Administration, Business Administration, Secretarial Science, Office Management, or related field Knowledge, Skills, Abilities, and Other Characteristics (KSAOs): financial experience to compute and track department expenditures general office procedures record keeping principles strong technical expertise in MS Office Suite (Word and Excel exams required) and Adobe Acrobat to facilitate financial reporting and citizen communication customer service and conflict resolution interpersonal relations type correspondence and other documents accurately at 35 correct words per minute or higher follow directions and instructions communicate effectively, both orally and in writing carry out continuing assignments requiring the organization and preparation of material perform multiple tasks with frequent interruptions maintain confidentiality operate a computer and related software applications perform mathematical calculations (subtraction, addition, multiplication, division, percentages, and decimals)

SUPPLEMENTAL INFORMATION

County-wide Employee Responsibilities:

All Escambia County BCC employees must serve the public and fellow employ
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