Administrative Case Manager Assistant Position Available In Hillsborough, Florida
Tallo's Job Summary: The Administrative Case Manager Assistant position in Tampa, FL is crucial for a Mental Health and Substance Use Disorder agency. Responsibilities include front office coordination, phone communications, and administrative support. Qualifications include a bachelor's degree, MH/SUD treatment experience, and knowledge of confidentiality standards. The schedule is Monday-Friday, 9:00 AM - 5:00 PM with some flexibility. Join this team to make a difference and gain valuable experience in clinical operations.
Job Description
Administrative Case Manager Assistant 2.6 2.6 out of 5 stars Tampa, FL 33609
About Us:
We are a small specialized Mental Health and Substance Use Disorder rehabilitation agency dedicated to providing compassionate, high-quality care—particularly to licensed and medical professionals. Our multidisciplinary team is committed to clinical excellence, ethical practice, and individualized support for those in recovery. We are seeking a capable and driven Administrative Case Manager Assistant to join our team and help facilitate the critical daily operations that support our mission.
Job Summary:
The Administrative Case Manager Assistant plays a vital role in front office coordination, handling phone communications, engaging inquiry calls, and supporting administrative operations to ensure smooth and efficient facility function. This role is focused on both administrative excellence and light case coordination, requiring strong organizational skills, attention to detail, and the ability to professionally engage with patients, families, and staff.
Key Traits:
Trustworthy, ethical, and committed to maintaining confidentiality Highly organized, self-motivated, and able to multitask independently Strong written and verbal communication skills Professional appearance, demeanor, and attitude
Key Responsibilities:
Serve as the first point of contact for front office coordination, managing phone calls and inquiry communications with professionalism and empathy Support the Director of Operations with administrative and operational tasks to promote day-to-day efficiency Manage front office traffic and maintain a welcoming and organized environment Provide clerical and coordination support for clinical, medical, and operational teams Coordinate and complete the patient intake process, including documentation, orientation, and communication Maintain accurate, timely records and utilize internal tracking systems as assigned Prepare reports, organize digital and paper files, and manage standard office equipment Facilitate interdepartmental communication and coordination of care Support compliance efforts related to Joint Commission, DCF, and FARR standards Participate in administrative projects that enhance service quality and operational systems
Qualifications:
Bachelor’s degree preferred Prior experience in a MH/SUD treatment setting highly preferred Working knowledge of confidentiality standards (HIPAA) and EHR systems Ability to work in a fast-paced, client-focused environment Familiarity with behavioral health or healthcare operations a plus
Schedule:
Monday-Friday, 9:00 AM – 5:00 PM (some flexibility may be required) Why Join Us? Be part of a team that changes lives every day Work in a purpose-driven, ethical, and supportive environment Gain valuable experience in MH/SUD care and clinical operations
