Technology Desk & Scheduling Supervisor – FSU Libraries Position Available In Leon, Florida

Technology Desk & Scheduling Supervisor – FSU Libraries 4.3 4.3 out of 5 stars Tallahassee, FL Department FSU Libraries Responsibilities Leads hiring and training efforts for the Strozier Technology Support Desk. Creates and updates weekly service desk schedules. Coordinates the interviewing and hiring process part-time staff. Trains, schedules, approves time sheets, and supervises part-time staff. Provides reports and budgets for staffing to the Access Services & Delivery (ASD) Technology Coordinator. Works collaboratively with all departments in Access Services & Delivery to cross train full-time and part time staff Assists with ordering, maintaining, cataloging, inventorying, and creating policies and procedures for circulating technology and improving scholars’ experience at the tech support desk. Troubleshoots basic circulation issues including locating materials and providing general information about library services to patrons. Assists scholars with technology and software troubleshooting and provides in-person and virtual reference services. Part of the team that processes ASD’s suite of library materials services including but not limited to Library Materials Requests, Library Express Delivery, Curbside Pick Up, Course Reserves, and Media Digitization. Participates in preparing reports in relation to these services. Assists with Collection Access projects as needed. Participates in other Access Services & Delivery and Library promotional activities in order to support the Library. Performs other duties as assigned. Qualifications Bachelor’s degree and one year of experience or a combination of post high school education and experience equal to five years. Preferred Qualifications Ability to demonstrate effective customer service skills. Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to perform accurately in a detail oriented environment. Ability to prioritize, organize and perform multiple work assignments simultaneously. Ability to train and supervise employees. Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations. Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices. Knowledge of applicable computer applications and basic computer functions. Knowledge of the concepts, principles, and practices of data collection. Knowledge of the policies and practices of library services. Contact Info Bremen Hill, Access Services & Delivery Library Tech Coordinator – bch07@fsu.edu University Information One of the nation’s elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses. Anticipated Salary Range $34,520, commensurate with education and experience. FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks. How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Veterans’ Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans’ Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT

To claim Veterans’ Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans’ Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date. Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034. Considerations This is an USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.