Welcome Center Coordinator Position Available In Manatee, Florida

Welcome Center Coordinator 3.0 3.0 out of 5 stars 701 17th Avenue West, Bradenton, FL 34205 Our difference is our heart for our mission! Our difference is YOU! Welcome Center Coordinator Position Overview

• The Welcome Center Coordinator supports the day-to-day operations of the Welcome Center, including oversight of the front desk, mailroom, computer lab, and SNAP (Food Stamp) volunteer services.

This position serves as a key team lead, working closely with staff and volunteers to ensure a welcoming, well-organized, and client-centered environment. While not a managerial role, this position provides guidance, support, and coordination to ensure smooth operations and a positive experience for all guests and team members. Key Responsibilities Operations Oversight (Mailroom, Computer Lab, SNAP)

• Ensure consistent volunteer coverage during all operational hours.
• Maintain compliance with organizational guidelines and best practices.
• Act as the primary point of contact for mailroom, computer lab, and SNAP-related issues.
• Coordinate onboarding and training of new volunteers assigned to these areas.
• Monitor supply needs and report equipment issues to appropriate staff (e.g., IT for computer lab equipment). Front Desk Operations
• Serve as a lead team member at the front desk, modeling professional and courteous client interactions.
• Support front desk staff in maintaining high standards of customer service and adherence to organizational policies.
• Assist with updating front desk procedures and training materials in coordination with the Director.
• Oversee the receipt, logging, and secure storage of mail, packages, and client documentation.
• Ensure all client and guest interactions are entered into Clarity or other designated systems daily and accurately. Lobby & Flow Management
• Monitor and actively manage the front lobby to promote an organized, safe, and welcoming environment.
• Regulate the flow of clients and visitors to reduce congestion and maintain security between lobby and adjacent spaces.
• Address client concerns promptly and escalate issues as necessary. Information & Resource Management
• Proactively communicate with program and leadership teams to ensure Welcome Center staff and volunteers are equipped with current information and updates.
• Ensure posted materials (flyers, brochures, notices, schedules) are up to date and accessible.
• Routinely remove outdated materials and replace them with current, approved resources. Volunteer Coordination
• Collaborate with the Volunteer Coordinator to maintain and distribute volunteer schedules.
• Communicate volunteer assignments, expectations, and logistical information clearly and in a timely manner.
• Assist with onboarding and training of Welcome Center volunteers as needed. Qualifications & Requirements
• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2+ years of experience in customer service, administrative support, or community-based setting preferred.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and stay calm in a fast-paced, high-traffic environment.
• Experience working with volunteers or coordinating teams is a plus.
• Familiarity with data entry systems (e.g., Clarity) and basic office equipment.
• Commitment to equity, dignity, and compassionate service for all individuals, especially those experiencing homelessness or poverty. . Bi-lingual English/Spanish strongly preferred Work Environment & Physical Requirements
• This position is primarily on-site at the Welcome Center front desk.
• Must be able to sit or stand for extended periods and lift up to 25 pounds.
• Occasional movement between program areas, supply rooms, and shared office spaces is required.

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Employee assistance program Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift No weekends Ability to

Commute:

Bradenton, FL 34205 (Required) Ability to

Relocate:

Bradenton, FL 34205: Relocate before starting work (Required)

Work Location:

In person