Guest Services Coordinator Position Available In Martin, Florida

Guest Services Coordinator 2.8 2.8 out of 5 stars 6800 SW Jack James Drive, Stuart, FL 34997

Job Summary:

This role is essential for ensuring smooth and efficient daily operations within the company by managing critical client communications, administrative tasks, and office logistics. By handling phone calls, maintaining records, and coordinating with various departments, the role supports both client satisfaction and internal workflow, making it integral to the organizations’ success. This role works in a cooperative effort with the Business Development and Project Management Teams to achieve the budgeted revenue targets and key performance indicators.

Key Responsibilities:

Field incoming phone calls from customers, contractors, tenants and others and direct these to the appropriate personnel. Great clients, answer questions, and direct to appropriate personnel. Monitor and replenish office supplies as needed, and maintain a clean and organized office environment. Manage the radio and dispatch machine calls as requested. Gather applicable information and enter all marina and service inquiries into the Customer Relationship Management (CRM) system. Utilize CRM system to ensure tracking of all required information and documents for incoming vessels. Maintain and develop relationships with existing customers, target customers, and sub-contractors. Maintain multiple databases for various tracking purposes. Produce various reports with data from multiple sources, ensuring accuracy and timely distribution to relevant teams. Assist as needed for administrative tasks

Qualifications:

Ability to thrive in a fast-paced environment, managing multiple tasks and deadlines efficiently. Proficiency in Microsoft Office programs, including Word, Excel, and Outlook, with the ability to create and manage spreadsheets, reports, and professional documents. Strong organizational skills and attention to detail

Working Conditions & Physical Requirements:

Involves most time spent in both an office setting and some spent in the boatyard. Requires frequent standing, walking, bending, climbing, and lifting up to 50 lbs.

Benefits:

Paid time off and paid holidays. Health, dental, vision, life, and accident insurance available. Short- and long-term disability insurance available. 401(k) with company match available.

Schedule:

Full-time, 8-hour day shift, Monday to Friday.

Exempt Status:

Non-exempt hourly

Job Location:

Stuart, FL Pre-Employment Requirements:

All applicants must be able to successfully pass a pre-employment drug screening and background check as a condition of employment.

Equal Opportunity Statement:

Willis Custom Yachts is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by federal, state, or local laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

About Willis Custom Yachts:

Willis Custom Yachts is the premier custom sportfish builder and full-service yacht repair facility in the United States. As WCY continues to experience strategic growth, our continued success is predicated on hiring well-qualified people who will be successful within the WCY culture. We are committed to the industry’s best customer experience through Passion, Teamwork, and Unparalleled Quality. We strive to provide a rewarding work environment for all team members with Health, Dental and Vision Insurance, a 401K Plan with company match, employee programs, team lunches, and so much more.