Level II Representative Position Available In Martin, Florida

Level II Representative
Job Details  This listing closes on 6/4/2025 at 5:00 PM Eastern Time (US & Canada). Employer State of North Carolina Salary $35,984.00 – $62,971.00 Annually Location Martin County, NC Job Type Permanent Full-Time Job Number 25-05090 DSS 60042195 Department Dept of Health and Human Services Division Social Services Opening Date 05/28/2025 Closing Date 6/4/2025 at 5:00 PM Eastern Time (US & Canada) Job Class Title
Business Services Coordinator I
Position Number
60042195
Salary Grade
NC07
Description
Benefits
Questions
Description of Work

THIS IS A REPOST

PREVIOUS

CANDIDATES ARE STILL UNDER CONSIDRATION AND NEED NOT APPLY INTERNAL POSTING

ONLY

PERMANENT FULL-TIME, PERMANENT PART-TIME, PROBATIONARY, TRAINEE, TIME-LIMITED OR TEMPORARY DHHS/DSS EMPLOYEES OR LAYOFF CANDIDATES WITH THE STATE OF NORTH CAROLINA ELIGIBLE FOR RIF PIORITY REEMPLOYMENT CONSIDERATION AS DESCRIBED BY GENERAL STATUTE

(GS) 126 MAY

APPLY. RECRUITTMENT RANGE

$35,984 – $44,984 This position is funded in part through federal funds.

• Provide excellent customer service to callers Child Support Services calls: Listen to callers to ascertain informational needs and use knowledge of Automated Case Tracking System (ACTS) screens to find correct answers Maintain courteous attitude when dealing with difficult callers -Use tact and diplomacy to diffuse emotional or antagonistic situations Understand and explain to clients, non-custodial parents and employers Child Support Services (CSS) policies and their application to individual cases Regularly review manuals and policy updates to ensure personal practices are current and correct Understand and appreciate the confidential nature of CSS information Maintain a professional attitude with employers and other child support offices both within and out of state to ensure cooperation and understanding of CSS policies Determine appropriate referral action based on caller’s requests • Data entry: Update Automated Case Tracking System (ACTS) with address changes, employment status and other information Enter appropriately worded event notes into ACTS to document interactions Determine if child support agent work list is needed and send properly drafted work lists Generate ACTS documents for callers About the Division of Social Services (DSS): The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation.

We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About NC Department of Health and Human Services:

The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits:

 The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Knowledge, Skills and Abilities / Competencies To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following: The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are

REQUIRED

to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. Experience in Child Support Services (CSS) program procedures, methods and practices
Experience working in a call center setting addressing callers’ needs
Skills demonstrated in customer service in an office or medical setting Minimum Education and Experience Requirements High school or General Educational Development (GED) diploma and four years of related administrative experience; or an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about

DHHS:

https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check.

All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:

Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.. To check the status of an application, please log in to your NC Government Job Opportunities account and click “Application Status”. For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627. Employer
State of North Carolina http://www.ncdhhs.gov/