Assistant Director Administrative Operations and Conduct Management Position Available In Miami-Dade, Florida

About FIU Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good. Job Summary Provides strategic leadership and comprehensive support for the administrative operations within the Residential Experience unit. This position will oversee a broad spectrum of high-level administrative and organizational functions, manage conduct-related responsibilities, and perform advanced functions related to the collection, interpretation, and use of institutional data for reporting, planning, assessment, and decision-making. Additionally, this position plays a critical role in the formulation and enforcement of methods, procedures, and policies through the development of standard operational procedures. The Assistant Director must possess the capacity to envision and develop innovative processes, coordinate complex assessment initiatives, and establish robust information-sharing strategies. This role requires a proactive approach to leadership, ensuring alignment with the University’s strategic priorities and fostering a culture of excellence within the Residential Experience unit. Oversees and manages student conduct processes within the Residential Experience unit, ensuring compliance with university policies and guidelines. Acts as the primary liaison between Residential Experience and the Office of Student Conduct, providing oversight for conduct cases originating within residential communities. Manages the training and development of residential staff on conduct policies, procedures, and best practices. Facilitates and conducts investigations and hearings for residential conduct cases, ensuring fair and equitable processes. Maintains records of conduct cases and spearheads assessment efforts to evaluate trends and impacts, contributing to continuous improvements. Designs and implement educational programming related to community standards and conflict resolution within residential communities. Responsible for developing, maintaining, disseminating, and enforcing policies, procedures, and guidelines for Residential Experience Operations in addition to maintaining the area’s operational calendar. Interprets and ensures compliance with departmental and University policies, guidelines, and other relevant regulations. Develops and maintains procedural manuals for all automated and manual housing residential experience processes, procedures, and functions. Gathers information, analyze data, and compile reports to support or inform management decisions and department goals; including but not limited to satisfaction, effectiveness, and housing management system use for the areas of responsibility creation of visual representations of data while assisting heavily in reporting and presentation of findings to Residential Experience team, and Housing & Residential Experience leadership team. Assists with management and preparation for semesterly Move-In/Out with internal units. Leads department initiatives or collateral assignments. Collaborates with team members and community partners to gather feedback, provide cross-support to initiatives, and implement community-wide programs. Assists with all Residential Experience employee recruitment and selection processes and regularly communicates with Housing & Residential Experience Human Resources on those processes. Directs front desk management across campus and meets monthly with Area Coordinators, Residential Experience Coordinators, and Assistant Residential Experience Coordinators about desk operations within their respective buildings. Represents Residential Experience on departmental committees and work groups. Builds and maintains positive professional relationships across the department and campus. Supports the execution, successful implementation, assessment, and marketing of residential experience outcomes. Manages assigned programmatic budget. Supervises, trains, and evaluates Graduate Assistants and Desk Operations Leads. Immediately notifies Housing & Residential Experience leadership of all emergencies and unusual occurrences. Serve as a resource and make referrals for residents and staff experiencing personal challenges and crises. Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator. Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures. Job Category Administrative Advertised Salary $65,000 – $75,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements Fingerprinting Check Expanded Background Check Other Information Handles information of sensitive and confidential nature in the utmost professional Ability to work flexible hours as needed. Ability to work occasional evenings, weekends, and holidays. For further information or to apply online visit our website at careers.fiu.edu and reference job opening ID # 534860 FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU’s Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu . Minimum Qualifications Bachelor’s degree and six (6) years of experience with advanced knowledge of residential life administration; OR Master’s degree and four (4) years of experience with advanced knowledge of residential life administration. Desired Qualifications Master’s degree in student Affairs, Higher Education, Human Relations, or related field. Experience and/or knowledge in learning theories, advising, and counseling techniques, along with knowledge of student development theories and practice. Proven expertise in project management, demonstrating a solid track record of overseeing multiple projects simultaneously. Experience in student conduct, to include case management, policy enforcement, and student support.