Coordinator, SENSE Position Available In Miami-Dade, Florida

Coordinator, SENSE 4.1 4.1 out of 5 stars 8669 NW 36th St Ste 130, Doral, FL 33166 Job purpose This position will actively service new and current SENSE clients through processing applications and customer service. Duties and responsibilities/essential function Provide support to new and current SENSE schools, including students, instructors, and administrators, via phone calls, emails, and web requests, zoom meetings Provide Technical & SENSE System Support Support and schedule Zoom meetings for new SENSE registration onboarding Process SENSE Levels I and II school registrations Process SENSE Level I and Level II Enrollment Requests Process SENSE Level II graduation requests Keep client’s records up-to-date Keep clients informed of program changes and updates Print, sort, and prepare school and student certificates for mailing Provide support for the Education & Training Department, as necessary Other duties as assigned Reports to Program Manager, SENSE Direct Report(s) None Qualifications/competencies Required Qualifications include: High school diploma or equivalent Have previous customer service experience Ability to be detail-oriented with excellent organizational skills and self-motivated Ability to be professional and have a positive attitude Ability to follow written and established procedures Possess strong written and oral communication skills using email and telephone communications Possess excellent working computer skills (Microsoft Office, Excel, Outlook) and perform data entry with speed and accuracy Possess a strong commitment to learning and willingness to take on additional responsibilities as necessary Ability to deal with confidential information and/or issues using discretion and judgement Preferred Qualifications include: Associate or Bachelor’s degree Working experience in a non-profit organization LMS System (such as Moodle, Though Industries) experience Microsoft Dynamics CRM experience Being multi-lingual Working conditions Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators; Must be able to work occasional overtime; Must be able to learn company standards and ensure applicants meet minimum requirements The noise level in the work environment is usually moderate. Physical requirements The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The ability to frequently sit and reach with hands and arms. The ability to occasionally lift and/or move up to 20 pounds.