Front Office Assistant Position Available In Orange, Florida
Tallo's Job Summary: The Front Office Assistant position at Orlando Health involves supporting ambulatory/physician office operations with tasks such as patient registration, appointment scheduling, and patient referrals. The role requires a high school diploma or equivalent and six months of experience in a clerical office or customer service setting. The schedule consists of 8-hour shifts Tuesday-Saturday from 10:30am-7pm, with travel to different locations if needed.
Job Description
Front Office Assistant Orlando Health 102 West Pineloch Avenue, Orlando, FL 32806
Position Summary:
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Hours/Schedule:
8 hour shifts, Tuesday-Saturday 10:30-7pm
Location:
Spring Lake, Summerport, Ocoee;candidate will be required to travel to these different locations if needed.
Responsibilities:
Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested.
Qualifications:
Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting
