Front Office Assistant- Float Pool-Lake County-Orlando Health Physician Associates Position Available In Orange, Florida

Front Office Assistant- Float Pool-Lake County-Orlando Health Physician Associates
Orlando, Florida
Administrative & Non-Clinical
No
Orlando Health Physician Network
First
Orlando Health Physician Network
241439
Job Description
Position Summary
Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families, and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wver possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Experience highly preferred.
Float pool:will float to various locationis within Lake County

Shift:

Two days M-F 8am-5pm Responsibilities
Essential Functions
Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Ads and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.
Qualifications
Education/Training
High School graduate or equivalent.
Licensure/Certification
None.
Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting