Front Office Assistant – Jewett Orthopedic Institute, Downtown Complex Position Available In Orange, Florida

Front Office Assistant – Jewett Orthopedic Institute, Downtown Complex
Orlando, Florida
Administrative & Non-Clinical
No
Jewett Orthopedic Institute
Day
Jewett Orthopedic Institute
237733
Job Description
Position Summary
One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.
Click to learn more about Orlando Health Jewett Orthopedic Institute
Orlando Health offers a great benefits package that includes:
Medical, Dental, Vison
403(b) Retirment Savings Plan Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance Extended Leave Plan (ELP) Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance Car Insurance 100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt
ALL benefits start day one
•This is a Part-time role •

Position Summary:

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Responsibilities
Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Ads and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications
Education/Training
High School graduate or equivalent.
Licensure/Certification
None.
Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting