Resident Services Coordinator Position Available In Orange, Florida

Resident Services Coordinator Orlando Neighborhood Improvement Corporation Orlando, FL 32801 The Orlando Neighborhood Improvement Corporation provides secure and affordable rental housing for low to moderate income earning households. Our Resident Services Programs assist residents with specialized enhanced asset building activities and programs developed to promote leadership skills, personal growth, independent development and empowered self-sufficiency. We are seeking a dedicated and detail-oriented Resident Services Coordinator to join our team

THIS IS NOT A JOB IN THE HEALTHCARE AREA RESIDENT SERVICES COORDINATOR JOB DESCRIPTION SUMMARY

The Resident Services Coordinator is responsible for planning, developing, and implementing comprehensive resident activities as directed by the Resident Services Manager. This individual is accountable for developing and fostering effective relationships with property managers, community organizations, government agencies and ONIC residents. This position must be able to commute between multiple work locations. Some evening and weekend hours will be required.

DUTIES AND RESPONSIBILITIES

• Identifies and addresses issues that may affect residents’ well-being or property operations.
• Assesses and surveys residents to determine their interests, goals, progress, and satisfaction.
• Builds relationships with residents, providing them with information and referrals to access community resources.
• Coordinates events and programs as determined in the work plan, utilizing data and information to meet required objectives.
• Develops, implements, and coordinates activities that engage residents based on the work plan framework; recruits and actively works to retain resident participation in these activities.
• Communicates policies, procedures and guidelines to program participants.
• Establishes and maintains positive relationships with community partners and service providers.
• Works with Property Management to develop, implement effective strategies, and action plans for services coordination and resident satisfaction, like evection prevention and conflict resolution.
• Regularly communicates relevant information to the Resident Services Manager.
• Acts in accordance with annual work plans and budgets to develop and implement activities.
• Prepares and submits required reports.
• Maintains up to date electronic and physical files.
• Participates in required staff meetings and training sessions.
• Treats all residents fairly with dignity and respect, while providing a professional service.
• Performs other related duties as assigned by the Resident Services Manager.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

• Bachelor’s Degree (BA) from four-year college or university in Human Services, Social Work, Community Services, or similar field; or four years of experience and/or training, or equivalent combination of education and experience.
• Ability to pass level II background check fingerprinting.
• Required computer skills: Microsoft Office Suite.
• Other skills required: o Ability to learn and use other software programs and applications needed.

o Ability to write and edit work for spelling and grammar. o Ability to read and interpret written information. o Ability to speak clearly and persuasively in positive or negative situations, to listen and get clarification, and to perform group presentations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Continually required to talk, hear, and observe. Continually required to use the telephone and standard office equipment such as computer, copier, and fax. Frequently required to stand, walk, and sit. Frequently required to utilize hand and finger dexterity. Frequently exposed to outside weather conditions.

• Occasionally required to bend, stoop, or kneel.

While performing the duties of this job, the noise level in the work environment is usually moderate to loud. The employee must occasionally lift and/or move more than 40 pounds. The employee must maintain regular hours at the ONIC premises or at any other prescribed place of work. Reliable transportation is required to travel to various locations. When operating a vehicle, a current Driver’s License and proof of motor vehicle liability insurance are required. May be required to attend occasional evening or weekend events. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type:

Full-time Pay:

$20.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Weekends as needed

Experience:

community outreach: 1 year (Required)

Language:

a language other than English (Preferred) Ability to

Commute:

Orlando, FL 32801 (Required) Ability to

Relocate:

Orlando, FL 32801: Relocate before starting work (Required)

Work Location:

In person