Service Coordinator Position Available In Orange, Florida

Service Coordinator
We are offering a contract to permanent employment opportunity for a Service Coordinator in Orlando, Florida. This role is primarily focused on customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office within the HVAC industry.

Responsibilities:

• Coordinate scheduling and dispatching of Technicians for jobs including startups/repairs, warranty, and maintenance.
• Handle customer inquiries and forward technical questions to the appropriate resource.
• Track time and attendance for Technicians.
• Maintain communication with customers regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Oversee the invoicing and billing processes for customers.
• Carry out local office AP/AR functions and follow up with customers to ensure payment receipt.
• Coordinate warranty administration process and order parts while tracking shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs and answer telephones while maintaining detail oriented and courteous customer contact.
• Organize and coordinate inventory process.
• Assist new permanent employees in the completion of their paperwork and gather local prevailing wage rate.
• Provide initial notification of Workers Compensation claims to insurance carrier and maintain office equipment (copier, telephone, fax, etc.).
• Must possess strong skills in Customer Service, demonstrating the ability to address and resolve customer inquiries and complaints effectively.
• Requires experience in Administrative Assistance, including managing schedules, coordinating meetings, and handling office tasks.
• Should possess abilities in Administrative Oversight, including monitoring and managing operational procedures.
• Must be able to Assist Customers by providing information, answering questions, and resolving any issues or concerns they may have.
• Should be able to multitask, managing multiple requests and tasks simultaneously while maintaining attention to detail.
• Communication skills are essential for interacting effectively with clients and team members.
• Problem-solving skills are necessary to identify and resolve issues in a timely and efficient manner.
• Requires the ability to work in a fast-paced environment and adapt to changing needs and priorities.
• Must demonstrate a high level of professionalism and maintain confidentiality when handling sensitive information.
• Computer proficiency, particularly in Microsoft Office Suite and customer relationship management software, is required.
• Should have the ability to work independently, demonstrating initiative and self-direction.

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