Administrative Assistant Position Available In Palm Beach, Florida

DUTIES:

Respond to

Customer Inquiries:

Answer customer questions, provideinformation about products or services, and address concerns via phone, email, chat, or in-person interactions.

Problem Solving:

Assistcustomers in resolving issues, complaints, orproblemsby understanding their concerns and findingappropriate solutions.

FollowCommunicationGuidelines:

Adhere to company communication scripts and guidelines tomaintainconsistent and professional interactions with customers.

CustomerFeedback:

Gathercustomer feedback and suggestions and communicate these insights to relevantdepartments to contribute to ongoing improvements.

Manage Customer Accounts:

Assistcustomers with account-related tasks, including setting up accounts, updating information,and managing subscriptions.

Handle Billing Inquiries:

Address billing-related inquiries,explain charges, resolve discrepancies, andassistwith payment-related issues.

ProcessingPayments:

Assistcustomers in making payments for courses or services. Setting Remindersand Notifications for

Customers:

Set up automated reminders and notifications to keepcustomers informed about upcoming courses, deadlines, or events.

Answering Calls:

Handleincoming calls from customers in a courteous and professional manner. ProvidingInformation about the

Business and Courses Available:

Share detailed andaccurateinformation about course content, schedules, prerequisites, and benefits to potential andexisting customers. Creating a Database for

Client Leads:

Maintaina well-organized databaseof potential client leads. Generate reports and insights from the database to supportdecision-making and outreach efforts.

REQUIREMENTS

Must have at least 12 months of experience as administrative assistant.