Front Office Assistant – Sports & Family Medicine – 28th St Position Available In Pinellas, Florida

Front Office Assistant – Sports & Family Medicine – 28th St 3.8 3.8 out of 5 stars 603 7th Street South, Saint Petersburg, FL 33701

Position Summary:

This position will be part of the Florida Medical Clinic Orlando Health/Bayfront medical group in St.

Petersburg, Florida Department:

Sports & Family Medicine Schedule:

Full-time; M-F 40hrs per week The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities:

Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested.

Qualifications:

Education/Training High School graduate or equivalent. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting.