Patron Services Coordinator Position Available In Pinellas, Florida

Patron Services Coordinator Tarpon Springs, City of (FL) 100 Beekman Lane, Tarpon Springs, FL 34689 JOB The Patron Services Coordinator is a key liaison to Tarpon Arts’ patrons and museum visitors and exemplifies a high level of customer service. This highly visible position directly supports the financial goals of the Tarpon Arts segment of the Cultural & Civic Services Department.

EXAMPLE OF DUTIES

Under limited supervision, is responsible for efficient and accurate coordination of ticket sales operations, including but not limited to selling tickets in person and via phone at all venuesPoint person for handling questions from public regarding show details and pricesResponsible for implementing ticketing holds and issuing complementary ticketsResponsible for coordinating all details of group tours and groups attending performancesHandles concessions – inventory database, ordering, training ticket sales representatives regarding concession proceduresMaintains clean and orderly ticket sales locations at all venuesSells tickets and concessions at all venues as neededMaintains Ticket Sales Representative (TSR) procedure manual and manages all aspects TSR training; creates new Standard Operating Procedures (SOPs) as needed.

Ensure departmental compliance with city procedures and potential auditing red flagsDeliver programs to show venue prior to volunteer arrival for distributionDeliver all necessary equipment and materials to performance venue for showsEnsure all banks have adequate change at all times for concessions and showsPick up of monies from weekend shows/events for cash edit/depositCoordinate and schedule Tarpon Arts Volunteers and DocentsPatron Services Coordinator is responsive to day-to-day staffing issues and concerns. Act as department contact for recruiting, training, scheduling and tracking volunteers and docents to assist with Tarpon Arts daily operations, shows and special events as needed for all venuesMaintain master volunteer usher/front of house schedule for all Tarpon Arts performancesTrack all volunteer/docent hours regularly for recognition, show tickets, grants, etc.

Plan, organize and lead regular training and appreciation eventsImplement new quarterly newsletters for volunteers and docentsOversee the continued accuracy of the Ticket Sales Manual, Docent Manual, and Usher ManualOversee Tarpon Arts’ Venues – quality control and maintenance, public readinessEnsure continued cleanliness of all facilities by visiting regularly and being liaison to cleaning crew of any issues or special needs; including ticket sales office at Performing Arts Center (PAC) and PAC Lobby; Cultural Center, Heritage Center and Safford House; keep an up-to-date database of visits and conditions, issues and resolutions. Communicate any necessary work orders to Asst. Director and advise of any additional cleaning needs; indicate urgency level. Place work orders when needed and requested by Director and Asst. Director.

Event Set Up and Tear Down:

ensure tables, chairs, podium, misc. equipment that is used for any event/show/meeting is appropriately stored away and venue is ready any presentable for the public; all lights are shut off; A/C thermostats adjusted, door locked, alarm set, etc.

Act as the Patron and Volunteer Liaison for all performances/eventsCompile and distribute relevant information regarding individual performances to volunteer teamAttend every Tarpon Arts performance at the Performing Arts Center to act as volunteer and patron liaison ensuring stellar customer services, coordinating merchandise sales of artists, coordinating hospitality for artists as requested by Director and/or Asst. Director, ensuring ADA compliance with wheelchair-accessible seating areas and distribution of hearing assistance devices, and overseeing concessions and ticket salesAct as Manager on Duty at all performances, overseeing the Front of House team, ensuring that employees and volunteers are working towards creating a welcoming and friendly environment for our patronsResponsible for securing the concessions stand, ticket office, lobby and PAC auditorium following each performance and returning all facility areas to normal operating conditionsPresent designated signee with check following performance and obtain all necessary information and signaturesAct as main department expert for

Tarpon Arts Ticketing System Software:

Enter all shows/events into Audience View ticketing software, ensuring accuracy of details, pricing, venue location, etc.… Handle troubleshooting for staff and provide training when necessaryRun reports as requested by managementAdd/delete/change discount codes and pricing structures when needed6.General Duties that support departmental personnel and contribute to excellent customer serviceStay current on ticket office sales procedures and be available to work in any of our venue’s ticket office if no other staff is available.

If the designated staff member is on phone or out of office, be prepared to assist patrons that visit the Heritage Museum — whether they are visiting the museum or purchasing tickets.

Provide reports for monthly department meetings as requested.

Receives and receipts payment of monies, fees, and donations collected for Tarpon Arts Locations, including but not limited to: ticket sales, concessions, Performing Arts, Heritage Museum, Cultural Center, and Safford House. (As needed)Balances Cash Drawer and prepares deposits. (As needed)Act as final sign off for ticket office concessions and show settlement.

Performs all other duties as required.

Key competencies include the following attributes:

Interpersonal Skills:

professional, polite, friendly and helpful; effective communicator – verbally and written; provides excellent customer service; pays attention to detail; enthusiastic and has positive “can do” attitude; ability to work under deadlines

Self-Management:

Independently pursues job tasks in an organized & efficient manner; demonstrates self-control; excellent time management skills; dresses appropriately for job and arrives to work on time

Planning & Organizing:

develops procedures, processes and systems for order, accuracy, efficiency and productivity within job responsibilities; creates and updates Standard Operating Procedures (SOPs) as necessary.

Personal Accountability:

prioritizes and completes necessary tasks on time; assumes accountability for personal actions

Team Support:

assists other team members without being told; becomes knowledgeable of job duties of other team members and explores ways to be supportive and/or improve Team effectiveness and excellence

SUPPLEMENTAL INFORMATION WORKING

ENVIRONMENTThe work environment/conditions characteristic described herein representative of those an employee encounters while performing the essential functions of this job and are not an all-inclusive list.

Working Conditions:

Subject to irregular hours – evenings and weekends; basic day: 9:00 a.m. – 5:30 p.m. (30-minute lunch)Travel between venues requiredMust work with varied personalities of the general public, as well as staff, volunteers, docents, artists and performers, City employees in different departments, library personnel, vendors, media.

Ability to lift and carry up to 40lbs Professional business casual attire during business hours or as required by event/show.

Job Location:

The Tarpon Springs Heritage Museum and Ticket Sales Office, 100 Beekman Lane,Tarpon Springs, FL 34689 (Craig Park)