Program and Operations Assistant Position Available In Pinellas, Florida

Program and Operations Assistant The Dawson Academy Saint Petersburg, FL Job Details Part-time $18.00 – $18.50 an hour 12 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Microsoft Word Google Workspace Teamwork Microsoft Excel Active listening Customer support experience (3-5 years) Salesforce Project coordination Microsoft Office Task prioritization Data entry Organizational skills Customer support Typing Phone etiquette HubSpot 2 years Entry level Flexibility Time management Travel planning Full Job Description Organization The Dawson Academy has been providing continuing education to the dental profession for over 40 years. Through our courses, products and services we help dentists around the world expand their knowledge and skills so they can experience career fulfillment, create a better work life balance, and provide the best possible patient care. Our goal is simply to make good dentists even better. Headquartered in St. Petersburg, Florida, domestically The Academy offers classes in Colorado, Florida, North Carolina and New Jersey. International teaching locations include Poland, Spain, China, & Japan. Since the Dawson Academy began, we have helped over 30,000 dental professionals worldwide. Position As the Program and & Operations Assistant, you will be directly contributing to The Academy’s delivery of exceptional, world-class service to our customers. Through your daily actions, you will elevate our service delivery and be a strong supporter of the overall success of the organization. The ideal candidate possesses active listening skills, a positive attitude and offers hands-on contributions to support both instructors and the Program coordinator. In addition, this person aids in the daily tasks of all departments as needed. This position directly supports Dawson Academy customers while working closely with the Program Coordinator, sales and both technical and operations teams. About the position We are seeking an enthusiastic individual with an exceptional personality, eagerness to constantly learn, and who is motivated and disciplined to work in a fast-paced environment. If you possess proficiency in computers (data entry and typing), have an eye for detail, have a courteous and professional phone personality with a strong work ethic, are solution driven, and work well in a positive team environment, we are looking for you! Your job will be both front facing and behind the scenes with our customers before, during and after events. You will be involved in many aspects of our students’ and our company’s success.

Responsible for:

Facilities Process UPS shipments for remote locations. Responsible for cleanliness and maintenance of education facilities and equipment. Program Support Assisting with program set up & breakdown. Onsite support for Instructors & Program Manager during programs. Assisting with ordering of supplies for programs as needed. Administrative support for programs including preparing all handouts, name badges, check in lists, payment due lists, course enrollment history, class list, manuals, etc. Ability to travel offsite for programs and cover programs onsite; occasional Saturdays required. Manage supply inventory for all locations. Assist in coordinating catering for programs. Customer Relations Support Building and maintaining a positive relationship with customers on behalf of the company, understanding their individual needs and servicing as needed. Backup Customer Service in answering inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner. Support Customer Service resolving customer complaints quickly and efficiently and escalating when appropriate as needed. Sort mail, scan invoices, and notify the accounting department of checks received. Data entry in Salesforce, E-commerce, and setting up client access to our online learning portal as needed. Providing innovative feedback to management to continue to better the business and processes. We want you to have a voice! Qualifications Required 2+ years customer facing experience Experience in basic technical and customer support Salesforce experience a plus but not necessary Hubspot experience a plus Adobe experience a plus Strong organizational skills Team oriented and collaborative mindset Reliability is extremely important Has a high level of integrity, accuracy, dependability, enthusiasm, and confidentiality Possesses good time management, planning, and prioritization in a fast paced environment Ability to communicate clearly and professionally, both verbally and in writing Attentive to detail Pleasant, friendly attitude, with an ability to adapt to change Ability to lift up to 40lbs Proficient in Microsoft applications (Word & Excel) Experience in Google Suite Basic phone skills Willingness to learn about our products & courses A positive “Can Do” attitude and focus on customer satisfaction is mandatory Ability to support classes on some Saturdays, scheduled in advance Have high speed internet access at a home office

Schedule:

Monday to Friday, combination of work out of our St. Pete/Tampa office and occasional travel as needed. Occasional Saturday availability.

Job Type:

Part-time Pay:

$18.00 – $18.50 per hour Expected hours: 20 – 25 per week

Benefits:

Dental insurance Health insurance Paid time off Ability to

Commute:

St Petersburg, FL 33704 (Required) Ability to

Relocate:

St Petersburg, FL 33704: Relocate before starting work (Preferred)

Work Location:

In person