DCA Administrator Position Available In Polk, Florida
Tallo's Job Summary: The DCA Administrator role at Boring Business Systems in Lakeland, FL involves managing DCA programs to monitor customer equipment, collaborating with departments to resolve issues, and supporting various functions. Qualifications include a high school diploma, proficiency in Microsoft Office, customer service skills, technical proficiency, excellent time management, and physical requirements. This full-time position offers a pay rate starting at $18.00 per hour with benefits such as 401(k) matching, health insurance, and paid time off.
Job Description
DCA Administrator 3.7 3.7 out of 5 stars 950 East Main Street, Lakeland, FL 33801 The primary purpose of this Help Desk role is to provide proactive support to our customers by managing various DCA programs. These programs monitor customer equipment to ensure timely meter readings and proactive supply and consumable alerts. The goal is to have every customer’s device enrolled and actively monitored by a DCA program. This position also involves collaborating with the Contract Department to resolve billing, meter, and supply issues, and serving as a backup for Supplies as needed.
Key Responsibilities DCA Management:
Monitor stale DCA sites and equipment to resolve issues affecting equipment monitoring. Remove and unregister equipment from DCA programs that customers no longer possess. Set up and coordinate the installation of DCA programs at customer locations. Work with customers and other departments to resolve issues hindering DCA installations.
ATR Program:
Collaborate with the Sales Department to coordinate new equipment additions to the ATR program. Analyze customer fleets to qualify them for the ATR program. Resolve issues to help customers qualify for the ATR program.
Support Other Departments:
Respond to requests from the Sales Department. Update the system with information provided by the Service Department.
Boring Life:
Actively participate in team functions, company meetings, and volunteering opportunities. Engage in the Boring culture and take advantage of engagement opportunities. Exemplify Boring Business Systems’ 27 fundamentals in every customer interaction.
Qualifications & Experience Must Have:
High School Diploma or GED Proficiency in Microsoft Office, specifically Excel (at least 1 year) Customer service mindset with excellent communication skills (1-2 years of experience) Technical skills (1-2 years of experience) Excellent time management and self-motivation High attention to detail Exceptional organizational skills Physical Requirements Ability to sit for extended periods, walk, and stand as needed. Occasionally lift or move equipment weighing 25 lbs or more. Strong hand-eye coordination for typing and writing. Ability to read fine print and digital screens. Clear verbal communication skills for client interactions.
Application Process:
Phone interview. Complete personality profile assessment. Interview with the hiring manager. Team interview. Additional Information This job description is intended to provide a general overview of the role. Responsibilities and duties may be adjusted as business needs evolve. Boring Business Systems is committed to fostering a dynamic and engaging work environment. Why Join Us? This role offers the chance to be part of a forward-thinking company with nearly 100 years of success in delivering innovative IT and print solutions. If you’re ready to drive growth, make an impact, and thrive in a collaborative environment, we’d love to hear from you! Boring Business Systems is an
Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.
Job Type:
Full-time Pay:
From $18.00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance
Schedule:
8 hour shift Monday to
Friday License/Certification:
Driver’s License (Preferred) Ability to
Commute:
Lakeland, FL 33801 (Required)
Work Location:
In person
