Administrative Clerk – Human Services Position Available In Chatham, Georgia

Administrative Clerk•Human Services 3.8 3.8 out of 5 stars 425 Pennsylvania Avenue, Savannah, GA 31404 Purpose The City of Savannah Human Services Department has the perfect opportunity just for. Join our Team today as an Administrative Clerk working within the Community Resources Centers Division. This position provides administrative and clerical support to the assigned department. Work involves assisting department management with general reception, preparing reports, correspondence, and other materials; entering and retrieving information from department databases; maintaining automated and manual files; and assisting callers, customers, and/or visitors. We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, tuition reimbursement and more! Click APPLY now to take the first steps towards your new career! Essential Job Functions Performs various customer service functions, answers telephone, directs all incoming calls to appropriate party promptly and efficiently, responds to inquiries from the public, City Officials or other City departments. Ensures members, residents and staff follow sign-in procedures, tracks attendance, and manages member access. Authorizes entry and maintains front desk security protocols for building access. Performs a variety of Internet research functions and uses word processing, spreadsheets, and presentation software; produces documents and correspondence, which requires advanced word processing skills. Prepares documents, records, reports, and forms requiring knowledge of programs, policies, and procedures. Research, compile, consolidate, and/or tabulate membership information; incorporates information into requested reports and other prepared materials; proofreads for accuracy and completeness; and distributes upon approval. Enters information into department programs and databases; updates database information; creates new spreadsheets/files; and purges old data as appropriate. Researches information from databases and incorporates into other assignments. Checks for errors, corrects inconsistencies, and organizes files for easy access. Prepares folders; maintains membership files, program records, etc. Photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department files or records assigned. Serves as liaison between department management and customers; responds to questions regarding center activities and services; explains policies and procedures and operations; and follows up to obtain additional information. Performs Community Pass data entry including, but not limited to membership information, trainings classes, and evaluations, etc. Engages and provides information to residents, members, staff, and public and private agencies. Performs other related duties as assigned. Minimum Qualifications Requires High School graduation or GED equivalent; supplemented by two (2) years of progressively responsible clerical or administrative experience in office support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additional Requirements Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Additional Information Center Hours of Operation:

Monday•

Thursday:

9:00am•7:00pm

Friday:

9:00am•6:00pm

Saturday:

9:00am•2:00pm Work schedules may begin as early as one hour prior to the center’s hours of operation. Work schedules align with the center’s operating hours and will include some Saturdays.

Additional Information Knowledge, Skills & Abilities:

Knowledge of modern office practices and procedures. Knowledge of computers and other modern office equipment. Skill in establishing priorities and organizing work. Skill in the operation of computers and other modern office equipment. Skill in public and interpersonal relations. Skill in oral and written communication.

Minimum Standards:

SUPERVISORY CONTROLS

The Resource Center Manager assigns work in terms of general instructions. The supervisor checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include city, bureau, and department policies and procedures, and supervisory instructions. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY

The work consists of related customer service, administrative, and clerical duties.

SCOPE AND EFFECT

The purpose of this position is to provide customer service, administrative, and clerical support for the Resource Center’s activities. Successful performance in this position contributes to the efficiency of the center’s operations.

PERSONAL CONTACTS

Contacts are typically with co-workers, vendors, and members of the general public.

PURPOSE OF CONTACTS

Contacts are typically to give or exchange information, provide services, and resolve problems.

PHYSICAL DEMANDS

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light objects.

WORK ENVIRONMENT

The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.