Front Office- Marietta Pulmonary Med Position Available In Cobb, Georgia

Front Office- Marietta Pulmonary Med Wellstar Health System, Inc. – 3.6

Marietta, GA Job Details Full-time Estimated:

$29.2K – $33.3K a year 7 hours ago Qualifications Customer service Filing English Administrative experience High school diploma or

GED ICD-9 HCPCS CPT

coding Front desk Computer skills Medical terminology Communication skills Entry level

Full Job Description Facility:

Wellstar Pulmonary Medicine – Marietta Overview The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers. Responsibilities Core Responsibilites and Essential Functions Computer skills essential. __

Customer Service:

__ a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. c. Communicating quickly and often with patients, if there is a delay or wait for patient care. d. Working with both clinical staff and providers in a team approach. e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __

Operations/Revenue Cycle:

__ a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. b. Collecting co-pays and any outstanding balances, adherence to the

WMG LD90

cash management policy. c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits e. Contacting patients for appointment reminders __

Administrative:

__ Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests Other duties as assigned by management. Required for All Jobs Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Qualifications Required Minimum Education High school diploma or equivalent. Required Required Minimum Experience 1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required Required Minimum Skills Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.