Front Office Specialist – Cardiovascular @ Vinings Health Park Position Available In Cobb, Georgia

Front Office Specialist – Cardiovascular @ Vinings Health Park 3.6 3.6 out of 5 stars 4441 South Atlanta Road, Smyrna, GA 30080

Facility:

Vinings Health Park Location:

4441 Atlanta Road #213 Smyrna

GA 30080

Shift/Schedule:

8AM-5

PM Job Summary:

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar’s patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice’s operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions:

Customer Service:

a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. c. Communicating quickly and often with patients, if there is a delay or wait for patient care. d. Working with both clinical staff and providers in a team approach. e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle:

a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. b. Collecting co-pays and any outstanding balances, adherence to the

WMG LD90

cash management policy. c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits e. Contacting patients for appointment reminders

Administrative:

Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests Other duties as assigned by management.

Required Minimum Education:

High school diploma or equivalent.

Required Required Minimum Experience:

1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience

Required Required Minimum Skills:

Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.