Front Office Specialist Position Available In Fulton, Georgia
Tallo's Job Summary: The Front Office Specialist position in Roswell, GA at Wellstar North Fulton Medical Building involves greeting patients, managing appointments, handling administrative tasks, and ensuring smooth operations. The role requires a High School Diploma, 1-2 years of front office experience, and strong customer service skills. Ideal for those with a background in healthcare administration.
Job Description
Front Office Specialist 3.6 3.6 out of 5 stars Roswell, GA 30076
Facility:
Wellstar North Fulton Medical Building Job Summary:
Core Responsibilities and Essential Functions:
__
Customer Service:
__ a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. c. Communicating quickly and often with patients, if there is a delay or wait for patient care. d. Working with both clinical staff and providers in a team approach. e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __
Operations/Revenue Cycle:
__ a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. b. Collecting co-pays and any outstanding balances, adherence to the
WMG LD90
cash management policy. c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits e. Contacting patients for appointment reminders __
Administrative:
__ Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests Other duties as assigned by management.
Required Minimum Education:
High School Diploma Other Required Minimum Experience:
1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required
