Front Office Specialist – Endocrinology @ North Fulton Position Available In Fulton, Georgia
Tallo's Job Summary: The Front Office Specialist position at North Fulton - Endocrinology, part of Wellstar Family Medicine - Alpharetta, involves greeting patients, managing appointments, handling patient inquiries, collecting payments, and coordinating clinic operations. The role requires a high school diploma, 1-2 years of administrative front office experience, and strong customer service skills.
Job Description
Facility:
Wellstar Family Medicine – Alpharetta (260 Rucker)
Job Summary:
Core Responsibilities and Essential Functions:
__
Customer Service:
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- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d. Working with both clinical staff and providers in a team approach.
- e.
Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __
Operations/Revenue Cycle:
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- a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
- b.
Collecting co-pays and any outstanding balances, adherence to the
WMG LD90
cash management policy.
- c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
- d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
- e.
Contacting patients for appointment reminders __
Administrative:
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- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
- Other duties as assigned by management.
Required Minimum Education:
- Format Error High School Diploma Other Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s):
Required Minimum Experience:
1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience
