Orthopedics – Front Office Specialist Position Available In Fulton, Georgia
Tallo's Job Summary: The Orthopedics - Front Office Specialist position at Wellstar Family Medicine in Roswell entails greeting patients, answering calls, scheduling appointments, managing patient wait times, handling operations and revenue cycles, collecting payments, and coordinating administrative tasks. The role requires a High School Diploma and 1-2 years of administrative front office experience in a healthcare setting.
Job Description
Facility:
Wellstar Family Medicine – Roswell (1360 Upper Hembree)
Job Summary:
Core Responsibilities and Essential Functions:
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Customer Service:
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- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d. Working with both clinical staff and providers in a team approach.
- e.
Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __
Operations/Revenue Cycle:
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- a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
- b.
Collecting co-pays and any outstanding balances, adherence to the
WMG LD90
cash management policy.
- c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
- d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
- e.
Contacting patients for appointment reminders __
Administrative:
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- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
- Other duties as assigned by management.
Required Minimum Education:
High School Diploma Other Required Minimum Experience:
1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required
