Department Administrator – Clearview (Full-Time) Position Available In Glynn, Georgia

Reporting to the General Manager/Owner, you will be a point of contact for field technicians, leaders, and customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in providing a memorable experience. You strive in a fast paced, sometimes hectic work assignment. You are efficient with time and resources, positive even when faced with negativity of hostility, confident in personal ability, proactive in decision making and always leading with a collaborative mindset. You manage Communication, Scheduling, Administration and Accounts Receivable. You maintain first contact and continued conversation with new homeowners. You handle ongoing scheduling, dispatching and confirming appointments. You coordinate with Operations Managers to address call-backs, equipment retrieval, etc. and Crew Leaders to update job details, change orders, scheduling changes etc. You will engage in over-the-phone sales using company provided scripts, pricing and service options (through reminder calls, etc). You manage client database, records and master our CRM system for use in scheduling, routing and dispatching. You live & share your passion for genuine hospitality in your commitment to our vision, mission, and values. You ensure your teams work in concert with other departments to provide the highest level of quality and satisfaction. You set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You follow and ensure all Sea Island safety protocols are consistently met. You maintain situational awareness of your surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately. You maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests, members, and team members. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed. You are proactive in aiding when needed and are willing to help with other areas or duties as requested. You are detailed oriented, able to manage competing priorities & multiple deadlines in a fast-paced environment.

Job Requirements:

Proficiency in Microsoft Office software applications (Word, Excel, Outlook) – Knowledge of Buildertrend, Opera and Quickbooks preferred Strong communication skills in English, both written and verbal. Minimum typing skill of 20+ WPM Basic Accounting knowledge and problem solving skills Ability to easily adapt to organizational and environmental changes. Willingness to work long hours during heavy service billing months and as required to meet department objectives