Service Coordinator- Norcross Position Available In Gwinnett, Georgia
Tallo's Job Summary: The Service Coordinator position at Ace Industries in Norcross, GA, pays $20.00-$25.00 per hour. This full-time role involves managing service requests, dispatching technicians, and providing administrative support. Essential duties include collaborating with technicians, evaluating repairs, maintaining customer relationships, and performing HR and safety duties. The ideal candidate must have excellent communication and computer skills, work well under pressure, and be safety-oriented. Benefits include 401(k), health insurance, paid time off, and more.
Job Description
Service Coordinator•Norcross Ace Industries 6295 Mcdonough Drive, Norcross, GA 30093
Division:
102•01•
SVC Position:
Service Coordinator Reports To:
Branch Manager Employee Type:
Full-time Pay Range:
$20.00•25.00 an hour
Job Purpose:
A Service Coordinator assist with managing all personnel and administrative aspects of the branches overhead crane service work. The Service coordinator will field varying types of service requests from customers. The service requests will require the Service Coordinator to be efficient and resourceful with dispatching technicians, order entry, reviewing reports and procurement. The position is vital to providing support to other Ace team members and our customers. Administrative duties include HR assistance, safety and fleet services support.
Essential Duties:
Collaborate with Ace technicians and other team members on customer work requests Evaluate and make recommendations regarding required repairs or inspections Maintains rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques Builds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely manner Review reports for grammar errors, regulation accuracy, and other crucial info Research inspections via computer application and renew recurring inspections Confirm completion of service work and invoice jobs Perform HR, safety and fleet administration duties Maintain professional presentation, timeliness, appearance, and organization in all areas
Required Skills and Knowledge:
Ability to work under pressure and deadlines Ability to work independently Ability to analyze information and problem solve Excellent communication skills Excellent customer service Understanding of computer applications such as excel and windows Excellent computer skills Quality and results driven Safety oriented Team player Equipment used to perform job: Basic office equipment which will include a cell phone, computer, multiple monitors, and computer applications Physical demand requirements and demand level: Light physical work with ability to sit for long periods
Environment:
Indoor office work Hours worked: 45 hours per week 9 hour shift, one shift per day Overtime will be on an as-needed basis
Job Type:
Full-time Pay:
$20.00•$25.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance
Schedule:
10 hour shift 12 hour shift 8 hour shift Monday to
Friday Work Location:
In person
