Renewal Coordinator Position Available In Jackson, Georgia

Renewal Coordinator ACM LLC Jefferson, GA Job Details Full-time $19 – $21 an hour 1 day ago Qualifications Customer service Mid-level Microsoft Office High school diploma or GED Driver’s License Associate’s degree 2 years Communication skills Property management Full Job Description

POSITION TITLE

Renewal Coordinator

DEPARTMENT

Resident Services

REPORTS TO

Community Manager

CLASSIFICATION

Non-Exempt

JOB SUMMARY

The Renewal Coordinator is responsible for supporting the leasing and renewal processes, maintaining resident satisfaction, and managing resident communication and retention. This role combines responsibilities from both leasing support and renewal coordination, ensuring seamless resident experiences throughout their lease term.

VALUES MODELED

All employees are expected to bring our values to life by demonstrating leadership, commitment, and integrity in daily operations.

MEASURES OF SUCCESS

Resident satisfaction and retention Timely and accurate lease and renewal processing Achievement of occupancy goals

ESSENTIAL DUTIES AND RESPONSIBILITIES

Initiate contact with current residents regarding lease renewal options. Negotiate and close lease renewals in coordination with the Community Manager. Respond promptly and professionally to resident inquiries, concerns, and maintenance requests. Support the leasing team as needed, including assisting with leasing tours, closing techniques, and administrative duties. Maintain accurate community files and records in property management software. Prepare and review lease documents and move-in files for accuracy. Ensure proper move-in and move-out documentation and readiness (keys, remotes, inspections). Coordinate and attend resident functions and assist with community engagement initiatives. Assist in marketing activities and creation of marketing materials and surveys. Monitor and support the execution of daily operations including collections, notices, and compliance. Provide back-up support to the Community Manager and other team members. Support special projects and handle general office duties (filing, organization, supplies).

QUALIFICATIONS

High school diploma or GED required; Associate’s degree preferred. Minimum two years of customer service or leasing/renewal experience in property management. Strong communication and interpersonal skills. Ability to manage multiple tasks and meet deadlines. Proficiency in Microsoft Office Suite; knowledge of property management software (e.g., Entrata) preferred. Reliable transportation and valid driver’s license required.

COMPETENCIES

Dependability and initiative Customer and resident focus Strong organizational and problem-solving skills Effective verbal and written communication Teamwork and collaboration Attention to detail and accuracy Ability to maintain confidentiality

PHYSICAL DEMANDS & WORK ENVIRONMENT

Frequent walking, bending, and standing required Ability to lift and carry items up to 25 lbs Office environment with standard equipment Regular interaction with residents and staff

SCHEDULE

Flexible schedule including occasional evenings and weekends as needed.

TRAVEL:

This position requires approximately 25-50% travel between communities.

REASONABLE ACCOMMODATION

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.