Room Service Coordinator (Full-Time) *free parking* Position Available In Orleans, Louisiana
Tallo's Job Summary: As a Room Service Coordinator at Hilton New Orleans Riverside, you will be responsible for coordinating and implementing department activities to deliver outstanding service and financial profitability. Tasks include assigning orders to servers, responding to guest complaints, and processing payments. Hilton values hospitality, integrity, leadership, teamwork, ownership, quality, productivity, dependability, customer focus, and adaptability in its team members. Join Hilton's global hospitality team and be part of creating exceptional guest experiences worldwide. EOE, including disability/vets.
Job Description
Room Service Coordinator (FullTime) •free parking•
Hilton New Orleans Riverside LocationNew Orleans, Louisiana, United States CategoryHotel
HOT0BKJY
JOB
DESCRIPTION
Earn paid time off from day 1
Free parking and free meals
Option to be paid daily
Discounted hotel stays for team members and family and friends.
Debt free education
What will I be doing?
As Room Service Coordinator, you would be responsible for coordinating and implementing department activities and projects in the hotel’s continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Collecting all tickets for incoming orders and assigning each one to a server according to the rotation schedule provided by the signin sheet
Logging & assigning all orders and amenities on the trip sheet while noting: where the order is going & who it is for, who is taking it, and when they left with the order. Also adding any special notes about the delivery.
Responding to guest complaints in a positive manner, negotiating compromises, and implementing solution.
Promptly answering Room Service calls, promoting QR code ordering, announcing menu items, and answering questions regarding preparation methods & options.
Calling guests to clarify special requests or substitutions with OnDemand orders, providing clear, accurate and positive options when available.
Processing payment for orders upon return of the IRD Server.
Complying with accounting guidelines regarding receipt of payments, check total verification, and tip disbursement.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these
Values:
Hospitality We’re passionate about delivering exceptional guest experiences.
Integrity We do the right thing, all the time.
Leadership We’re leaders in our industry and in our communities.
Teamwork We’re team players in everything we do.
Ownership We’re the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE, including disability/vets
