Call Center Coordinator Position Available In Vermilion, Louisiana

Call Center Coordinator Iberia Comprehensive Community Health Center – 4.3

Abbeville, LA Job Details Full-time Estimated:

$35.2K – $47.4K a year 2 days ago Qualifications Computer science Customer service Mid-level Windows Microsoft Office Supervising experience Computer skills Business Administration Associate’s degree Leadership 2 years Communication skills Full Job Description

IBERIA COMPREHENSIVE COMMUNITY HEALTH CENTER, INC. JOB DESCRIPTION EXPLANATION

The following statements are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all responsibilities, duties, and skills required of individuals assigned to this job.

JOB SUMMARY

: The Call/Referral Center Coordinator supervises Call/Referral Center Patient Support Specialists, LPNs and CMAs. The nature of the job requires knowledge of computer software programs, strong communication skills and supervisory skills. The Call/Referral Center Coordinator must be familiar with the software the company uses in its day-to-day operations. This may include widely used software such as Windows, Microsoft Office, or spreadsheets as well as programs and databases the health center uses to perform functions specific to the business.

WORK HOURS

80 hours/two weeks (Normal); sometimes more hours, sometimes less hours, or as needed to provide departmental coverage according to patient demand.

WORKING CONDITIONS

Work is performed in a well lighted, air-conditioned, well-ventilated call center setting.

JOB RELATIONSHIP

WORKERS

SUPERVISED

Call/Referral Center Patient Support Specialists, LPNs and CMAs

SUPERVISED BY

Deputy Director

SUPPORTED

By:

Operations/Information Systems Manager

QUALIFICATIONS

EDUCATION:

Minimal of an Associate Degree in Health related field, Business Administration, Health Care Administration, or Computer Science.

TRAINING AND EXPERIENCE

At least 2 years leadership customer service experience in a health care environment; supervisory experience with knowledge of general office duties required. Experience in health care field and/or with Federally Qualified Health Centers a plus.

JOB KNOWLEDGE

Working knowledge of health care field. Ability to organize, prioritize and work independently, as well as schedule and produce work in a timely manner. Knowledge and ability to effectively utilize personal computers and various software packages, including databases, that are relevant to the health center business.

SKILLS & ABILITIES

Call/Referral Center Coordinator should also possess the following skills: effective reasoning and judgment skills, knowledge in software applications and computer language, effective communication skills, ability to multi-task.

PHYSICAL DEMANDS

Working is primarily sedentary. Large amounts of time may be spent reading, using a personal computer, and following up on issues