Member Services Administrator Position Available In Middlesex, Massachusetts

SBI Association Management Member Services Administrator Location:

Seattle, WA Remote Range:

$50,000 – $55,000 annually, DOE As the leading Association Management Company (AMC) in the Pacific Northwest, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial, and executive services to manage and grow member-based, professional societies and associations.

In this position you will:

In the first few months, your main responsibility will be to learn! We provide an extensive training program. Provide day-to-day administrative support to multiple associations working closely with an Association Executive, Board of Directors, and volunteer committees Engage with members and prospective members as the primary contact for several associations, answering phone and email inquiries Create, assign, and complete multiple tasks throughout the day using our professional services automation software CRM Effectively juggle multiple routine tasks supporting a variety of association programs and projects Assist in the development of engaging and relevant content for marketing communications, including websites, e-blasts, e-newsletters, brochures, and direct mail campaigns Maintain multiple client databases and online components of client websites to include registration forms, surveys, job posting forums, listservs, committee communications, etc. Provide meeting preparation through support of registration, speaker communications, exhibitor and committee support and event attendance; staff registration desk at meetings and/or events. Manage logistics and execution of client webinars to include registration, speaker communications, exhibitor and committee support, event attendance and day-of duties. Create invoices and prepare receipts as requested, among other financial reporting duties Schedule client meetings with venues; support logistical planning and reservations as needed including coordinating all food and beverage, AV, and event setup logistics Coordinate with association leadership and volunteers to provide first-rate service to association members Create invoices and prepare receipts as requested, code invoices for AE review and approval Serve as project manager for selected projects (e.g., membership database upgrades, webinars, reaccreditation) Additional duties as assigned.

Qualifications:

2+ years of professional experience in customer service, account services, and/or administrative support role, preferably supporting multiple clients and/or accounts Excellent written and verbal communication skills Exceptional customer service skills, focusing on building and maintaining relationships with members and prospective members Superior attention to detail; first-class organizational and time-management skills with demonstrated ability to manage concurrent tasks efficiently Ability to produce error-free written content quickly, accurately, and on tight deadlines Strong computer skills to include Microsoft Office Suite; experience using AMS or CRM database systems is desirable Involvement in meeting/event planning, event registration, and execution is a plus Great team member with a willingness to roll up your sleeves and pitch in to help your colleagues with a positive and professional attitude Experience working with nonprofit organizations, volunteers, and/or boards of directors a plus Basic web design experience and/or knowledge of HTML is a plus What we offer As the leading Association Management Company (AMC) in the Pacific Northwest since 1981, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial, and executive services to manage and grow member-based, professional societies and associations. Our success is deeply rooted in building a seasoned, strong team with a culture of collaboration, integrity, and transparency. We work hard together and laugh even harder. We value problem solvers and change agents, and your contributions will be truly appreciated. Join us and add your talents to our exceptional team.

Benefits & Perks:

11 paid holidays Paid vacation and wellness time 401k with up to a 50% employer match Employer-subsidized healthcare plans including medical, dental, and vision insurance Employer-paid $25k of basic life/AD&D coverage Optional supplemental life insurance Access to our employee assistance program (including 3 free counseling sessions, will preparation, estate planning, and more) Tuition reimbursement Paid professional association membership(s) and much more! Equal Opportunity EmployerSBI is an Equal Opportunity Employer. This means that SBI uses its best efforts to provide equal opportunities to every employee and job applicant without regard to protected characteristics, and that SBI does not knowingly discriminate on the basis of protected characteristics. Protected characteristics means actual or perceived race, religion, creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, civil union status, medical condition, disability (mental and physical), military and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. SBI is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. recblid o2gtss4254zuiei1byx7dt8m9vatx5