Service Project Administrator Position Available In Middlesex, Massachusetts

Service Project Administrator
Location
Wilmington, Massachusetts, United States Category
Sales and Service Job Id
2503787 Commercial HVAC Americas Job Type
Full-time
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At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE

DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off, including in support of volunteer and parental leave needs. Educational and training opportunities through company programs along with tuition assistance and student debt support. Learn more about our benefits here!

Where is the work:

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week. Trane has an exciting new opportunity to join our organization as a Service Project Administrator in our Wilmington, MA, Service Operations team. As a Project Administrator, under minimal supervision, this position works closely with multiple Account Managers, and is responsible for project documentation, procurement, and transition. Portfolio includes multiple projects and contracts. This position is required to closely interact with customers, Account Managers, and other assigned project staff to ensure the timely transition of each project and contract, while maintaining professionalism to foster a positive culture.
Responsibilities include the following and other duties as assigned:
Follows established standard work and processes utilizing several enterprise systems, coordinating the transition of projects from Sales to Operations.
Responsible for coordination of transition package from sales to service for quoted projects, service agreements, and rental agreements.
Responsible for monthly service agreement performance analysis and participation in monthly service sales meeting.
Service agreement management with account managers including reports, updates, and renewal tracking.
Responsible for maintaining service databases and new account set up.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. Schedule and participate in internal project team meetings to ensure accurate transfer of information.
Responsible for general administrative functions to support the operations process, including accurately maintaining project documentation.

Qualifications:

One-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience preferred.
Participate in and contribute to lean improvements activities.
Must have strong administrative skills, with exceptional organizational skills and high attention to detail.
Excellent communication skills, proactive approach with willingness to work independently as well as part of a team.
Demonstrated ability to perform tasks such as problem solving, decision making, learning, rational thinking, and exercising good judgment.
Proven experience prioritizing tasks to meet tight deadlines within a fast-paced environment.
Familiarity with the operation of HVAC Systems preferred not required.
Highly competent with Microsoft Office suite: Outlook, Excel, Word, Salesforce, and Teams, in addition to strong computer application and document management skills.

Compensation:

Base Pay Range:

$ 56,000 – $80,000, plus eligibility for overtime.

Disclaimer:

This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.