Resident Services Coordinator Position Available In Worcester, Massachusetts

Resident Services Coordinator The Community Builders Inc. vision insurance, paid holidays, 403(b), retirement plan United States, Massachusetts, Worcester Jun 20, 2025 About The Community Builders (TCB) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America’s leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

The Resident Services Coordinator is responsible for the day-to-day resident services of the assigned property. This includes assessing the needs of residents and developing and managing strategic partnerships with service providers, supervising the day-to-day operation of programs, collaborating with the Community Manager to ensure housing stabilization, and recruiting and leading volunteers to assist on the site. This role will split their time between Fruit Sever and Loomworks.

Essential Functions:

• Build relationships with residents to support their needs and goals.
• Develop strategic partnerships and provide linkages to local service providers focused on the primary objectives of Community Life.
• Engage residents in community building activities that nurture care and respect for the property and apartments.
• Support residents at risk of losing their housing.
• Provide support for Property Management through unit inspections and re-certifications.
• Collect data to document services provided to residents and outcomes achieved.
• Manage budgets and administrative tasks required for securing and executing contracts and grants.

Requirements:

• Experience working with the senior and non-elderly disabled population to create and support the implementation of plans that enable the residents to maintain their housing.
• Knowledge of mental health issues and cognitive and physical disabilities required.
• Capable of building and maintaining partnerships with community based organizations based on the needs of the residents.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Ability to collect, track and understand data in order to assess programs and partnerships.
• Knowledge of Federal, State and Local Policies affecting housing and/or experience in property management preferred.
• Proficiency with MS Excel, PowerPoint, Word, Outlook.

Knowledge of Yardi and Efforts to Outcomes preferred.

Education & Experience:

BA/BS in human services or related field and 2+ years’ experience working in community service related field. Benefits Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer.