Implementations Success Manager I, II, III, Sr. Position Available In Madison, Mississippi
Tallo's Job Summary: This role of Implementations Success Manager at C Spire Business involves facilitating sales orders, coordinating with internal departments and customers, updating documentation, and ensuring customer needs are met. Depending on experience, this role can be filled as a I, II, III, or Senior level position. Responsibilities include maintaining sales documentation, coordinating services, and facilitating customer needs. Required qualifications vary by level, with preferred qualifications including project management experience and strong relationship-building skills. The role requires strong problem-solving abilities, prioritization skills, and proficiency in telecommunications and data industries. Physical requirements include sitting for long periods of time and using a computer.
Job Description
Implementations Success Manager I, II, III, Sr.
Job Locations
US-MS-Ridgeland | US-AL-Mobile | US-AL-Birmingham | US-TN-Nashville
Posted Date
1 week ago
(4/10/2025 11:06 PM)
Job
ID 2025-11327
# of Openings 1 Category Sales – Enterprise
Overview •This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience• Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary. “Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, t are some traits every C Spire Team Member needs to have: A relentless obsession to be the best in our industry
A winner mentality determined to outsmart and outdopetitors
A single-mindedmitment to unbeatable customer experiences
An unapologetic passion for innovation and technology
An upromising drive toward continuous improvement
A steadfast devotion to doing the right thing the right way
A deep-seated dedication to accountability and ownership
Responsibilities
Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
Work with sales team to ensure customer needs are facilitated
Work closely with and be the liaison for all departments involved with the CSB order fulfillment process
Update the customers routinely on order status
Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB.
Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary
Facilitate meetings and calls with customers and necessary C spire departments forplex implementations
Must understandpetition of the industry and understand CSB services in their entirety
Notify appropriate management when orders be stalled
Take full ownership of facilitating the customers’ needs
Other task or duties as assigned
Qualifications Level
I REQUIRED
One year of work experience in fast-paced service delivery environment, telmunications and/or data industries required.
Proven ability to foster strong relationships with internal and external departments required.
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
PREFERRED
Associates degree.
Experience in project management and/or provisioning desired.
Project Coordination experience strongly preferred. Level
II REQUIRED
Three years work experience in fast paced service delivery environment, telmunications and/or data industries.
Project Coordination experience required.
Proven ability to foster strong relationships with internal and external departments required.
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
PREFERRED
Associates degree Level
III REQUIRED
Excellent knowledge of Telmunications, VoIP Services, Bandwidth and connectivity required.
Project coordination experience required.
Ability to foster strong relationships with internal and external departments required.
Strong problem-solving skills.
Proven ability to prioritize and manage multiple projects simultaneously required.
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
Bachelor’s degree or four years equivalent work experience in fast paced telmunications, networking or data industries required. Senior
REQUIRED
Bachelor’s degree or five years equivalent work experience in fast paced telmunications, networking or data industries.
Must have excellent knowledge of Telmunications, VoIP Services, Bandwidth and connectivity.
Project coordination experience required.
Ability to foster strong relationships with internal and external departments.
Must have proven strong problem-solving skills.
Must have proven ability to prioritize and manage multiple projects simultaneously.
Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
PHYSICAL REQUIREMENTS
Must be able to sit for long periods of time and useputer keyboard and/or mouse while viewingputer screen.
