Connected Support Assistant – Heavy Equipment Position Available In Rankin, Mississippi

Connected Support Assistant – Heavy Equipment 4.1 4.1 out of 5 stars 415 Highway 49 S, Richland, MS 39218 Stribling Equipment, LLC is a leading John Deere dealership serving Mississippi, West Tennessee, and Arkansas. We specialize in sales, rentals, parts, and service of construction, forestry, compaction, and concrete equipment. With a reputation for excellence and a focus on innovation, Stribling is committed to delivering exceptional support and building long-term customer partnerships. We are seeking an energetic and detail-oriented Connected Support Assistant to join our team in Richland, MS. This pivotal role supports our Connected Support Manager and the service and product support teams by monitoring connected equipment systems, assisting with customer account setups, and ensuring smooth coordination between service departments, branches, and customers. If you thrive in a team environment, enjoy problem-solving, and take pride in delivering outstanding service, this role offers an exciting opportunity to be part of a forward-thinking organization transforming the heavy equipment service industry.

Job Summary:

In this role, you will monitor heavy equipment for service-related downtime issues and coordinate information to ensure machines are operating correctly. This role will serve as a primary resource for account setup and support, including monitoring JDLink accounts that enable the Dealer-Customer partnership. Other duties entail coordinating with branch personnel, opening work order tickets, and other related efforts surrounding Connected Support. The process and responsibilities outlined will serve as a critical contributor to an industry-exclusive service support opportunity. The machine monitoring specialist will serve an integral role on the cusp of transforming a traditionally reactive industry into a progressively proactive response.

Responsibilities:

Monitor Equipment Systems:

Track machine performance using online tools and telematics platforms (such as JDLink and Connected Support) to identify service issues and support proactive maintenance.

Coordinate Service Efforts:

Work closely with branch personnel and service departments to open and track work orders, ensuring the timely resolution of machine alerts and service needs.

Customer Account Support:

Assist customers in setting up and maintaining online accounts, ensuring smooth operation of telematics tools and accurate system access.

Reporting and Data Management:

Generate machine data reports and comparisons using Microsoft Excel and other tools to support service and product support teams.

Customer Communication:

Maintain frequent contact with customers to confirm account setups, answer service-related questions, and provide excellent follow-up.

Administrative Duties:

Maintain organized records, update databases, and assist with warranty documentation and part retention processes as needed.

Professional Presence:

Represent Stribling Equipment in all interactions with customers and the community in a professional and positive manner.

Continuous Improvement:

Actively participate in company-sponsored training opportunities to expand knowledge and enhance skills. High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). Minimum of 2 years’ experience in administrative, customer service, or service support roles; experience in the equipment, construction, or service industries is beneficial. Previous experience with JDLink software and John Deere equipment connectivity is a plus. Strong organizational and administrative skills with attention to detail. Excellent verbal and written communication abilities. Proficiency in Microsoft Office Suite (especially Excel) and comfort with online tools and web-based platforms. Self-motivated, adaptable, and able to prioritize and multitask effectively. Must have valid work authorization to work in the U.S.

Benefits:

Competitive Wages Exceptional Incentives & Benefits Medical | Dental | Vision Insurance Company-Paid Short-term & Long-term Disability Coverage In-House Training 401(k) Retirement Plan Advancement Opportunities Company Use Cell Phone Reimbursement Plan Company-Provided Promotional Clothing Stribling Equipment promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance. Stribling Equipment, LLC is an Equal Opportunity Employer