Administrative Assistant Position Available In Durham, North Carolina
Tallo's Job Summary: Carolina Professional Roofing in Raleigh-Durham, NC is seeking a Full-Time Administrative Assistant to handle inbound and outbound communication, document management, scheduling, and basic marketing outreach. The ideal candidate should have customer service or sales experience, be detail-oriented, and comfortable working in a fast-paced environment. The pay ranges from $14.00 to $16.00 per hour for 40-45 hours per week, with occasional in-person meetings.
Job Description
Administrative Assistant Carolina Professional Roofing Raleigh-Durham, NC •
Remote About Us:
Carolina Professional Roofing is a fast-growing, customer-focused roofing company dedicated to delivering top-notch service and quality craftsmanship. We’re looking for a reliable, organized, and people-friendly Administrative & Customer Relations Assistant to join our team and help us keep things running smoothly behind the scenes.
Position Overview:
The Administrative / Assistant will serve as the frontline for inbound and outbound communication, scheduling, document management, and basic marketing outreach. This person will be instrumental in keeping our office operations organized, our customers informed, and our team supported.
Key Responsibilities:
Inbound Calls:
Answer incoming calls professionally and courteously, then record & assign leads Address general customer inquiries, gather details, and route calls or take detailed messages for the appropriate team member Provide basic information about our services
Outbound Calls:
Cold Call leads assigned to you to set roofing inspection appointments Confirm material delivery dates, and roof replacement / repair schedules with homeowners Conduct follow-up customer satisfaction calls after projects are completed. Log communication notes in our CRM or lead management system
Document Management:
Send documents to customers for signatures via DocuSign (when needed) Track document completion and follow up as needed
Permit Applications:
Submit permit applications as required by job Track the status of permit applications and follow up with municipalities Keep job files updated with permit details
Calendar & Scheduling:
Add and manage calendar events to ensure no overlaps or missed appointments Send calendar invites and confirmations to customers and internal team members (when needed)
Social Media Engagement:
Post company updates, promotions, and job photos in local Facebook community groups to promote services
Data & Reporting:
Pull weekly KPI reports from SalesRabbit (or other lead tracking software) — including number of doors knocked, conversations, inspections set, and sales closed per sales rep Gather simple financial and sales data for company meetings Assist in preparing reports or summaries as needed
Ideal Candidate:
Friendly, professional phone manner Organized and detail-oriented Comfortable working in a fast-paced, multitasking environment Basic computer skills (Google Calendar, Google Sheets, CRM software, DocuSign, Facebook Groups) Previous experience in a customer service, administrative, or office assistant role preferred, but not required
Job Type:
Full-time Pay:
$14.00 – $16.00 per hour Expected hours: 40 – 45 per week
Schedule:
8 hour shift Weekends as needed Application Question(s): Are you willing to meet at the office occasionally for meetings?
Experience:
Customer service or sales: 1 year (Required) Shift availability: Day Shift (Required)
Work Location:
Remote
