Provider Support Assistant – H&N Oncology Position Available In Durham, North Carolina

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health’s mission across the state of North Carolina.

JOB LOCATION

Duke South Clinics – 40 Duke Medicine Circle

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

Screen telephone calls, voicemail messages, staff messages, and email.
Screen and route mail and electronic correspondence to the appropriate individual(s).
Organize and maintain files of records, reports, and correspondence required for reference and efficient operation.
Process reimbursement/corporate card clearing requests in an efficient and timely manner.
Process reimbursements requests for students associated with assigned provider/faculty when student does not have access to Concur.
Coordinate scheduling of small and large group meetings including Zoom and in-person meetings.
Provide cross coverage for other administrative staff in the department as needed.
Assist in preparing complex reports and proposals requiring the identification of sources, compilation, analysis, and evaluation of data.
Type letters, reports and records ensuring grammatical accuracy, conformance with general policy and factual correctness.
Assist in coordination of scheduling and arrangements for seminars and conferences and establish appointments, meetings and speaking engagements.
Attend meetings to take minutes and serve as an information resource.
Serve as liaison with grant and contracts administrative personnel concerning University policies and procedures, grant administration and budgetary preparation and control.
Assist in coordination of scheduling appropriate appointments through the scheduling hub once Faculty has submitted request and copied staff assistant.
Schedule urgent changes (less than 45 days out) for last minute clinic cancellations. o

Note:

Front desk staff at the South Durham Otolaryngology and Otolaryngology of Raleigh offices will reschedule patient appointments when request is made