Member & Family Engagement Coordinator Position Available In Jackson, North Carolina

Member & Family Engagement Coordinator 4.7 4.7 out of 5 stars 558 Frank Allen Road, Cashiers, NC 28717

JOB TITLE:

Member & Family Engagement Coordinator

PROFILE SOURCE

Administrative Professional

REPORTS TO

VP of Operations

FLSA STATUS

X Exempt Non-Exempt HOURS:

Full-Time (40 hours/week)

PRIMARY RESPONSIBILITIES

Support and coordinate Front Desk duties: Greet and engage with Club members and families to ensure they are provided the best experience possible at Club. Assume responsibilities as Front Desk Associate, as needed. Train & support Front Desk Associates across BGCP sites. Assist Front Desk Associates with attendance data collection and correction. Collaborate with Site Directors to ensure adherence to Club procedures & policies. Understand all Club policies including (but not limited to): Club rules & discipline policies Parent & Guest Check Ins & Outs Emergency procedures & Safety Manuals Staff & Family Handbooks Ensure adherence to these policies Coordinate communications to families and members, including: Weekly newsletters and as needed updates to member families. Collaborating with Site Directors to organize Family Engagement Events for each site. Collaborating with Grant & Outcomes Manager to meet family communication, engagement, and data needs. Managing & updating the “Parent Portal” feature on MCH. Manage and operate MyClubHub for member and activity tracking, including: Responsible for completing the annual, non-financial report. Monitoring the collection and organization of electronic and hard copy physical data Collaborating with Grants & Outcomes Manager to ensure data accuracy. Overseeing Ipads and clipboards. Supporting daily attendance data procedures Building and managing ASP and Summer Camp memberships in MCH Monitoring & maintaining an accurate and complete membership registration process, including: Handling & organizing sensitive member information (allergies, medications, etc.) Ensuring all needed forms are current, correct, & completely filled out for members Manage MCH permissions and accounts for staff members. Collaborate with the VP of Operations to ensure registration documentation compliance. Train & support program staff on

MCH. ADDITIONAL RESPONSIBILITIES

Prepare for external events and community use of the building. Participate in special programs and/or events. Set up & strike the front desk area or program area as needed. Daily problem solving, critical thinking, and ability to adapt. Attend staff safety meetings. Attend yearly MyClubHub training and other professional development opportunities. Other duties as assigned.

SKILLS/KNOWLEDGE REQUIRED

Those with degrees in Management, Human Resources, Hospitality, or a related field are strongly encouraged to apply. 2+ years experience providing customer service, database management, front desk support, or human resources preferred. Fluency in Spanish is a plus. Attention to detail. Computer literacy skills including Microsoft Office, Google Suite, CRMs, Excel, Slack, etc. Experience using online database platforms, specifically Salesforce, strongly preferred . Strong communication skills including email, phone, and in-person communication. Ability to work in a fast paced environment.

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evenings as needed Monday to Friday Weekends as needed

Work Location:

In person