Service Coordinator/Dispatcher Position Available In Lenoir, North Carolina

Service Coordinator/Dispatcher 3.8 3.8 out of 5 stars 2006 North Queen Street, Kinston, NC 28501

Service Coordinator/Dispatcher Work Schedule:

Monday – Friday | 8:00 AM – 5:00 PM | Full-Time Are you a driven, proactive, and customer-focused individual looking for a rewarding opportunity where every day brings something new? Do you thrive in a fast-paced, team-centered environment where you can make a real impact by helping others feel safe and supported? If so, we’d love to have you on our team! At DEPS, we are passionate about providing peace of mind by protecting people and property with competence and compassion . We’re looking for someone who shares that passion and is ready to grow both professionally and personally in a dynamic role that’s anything but boring. Key Responsibilities Warmly answer phones and greet customers—making every interaction count Proactively schedule service appointments, inspections, cleanings, and go-back visits Firm up the next day’s appointments for maximum efficiency Guide customers through troubleshooting via multiple Security System Softwares Support customers with service billing questions and take payments as needed Address customer concerns with compassion and escalate when appropriate Serve as a backup to review and edit previous day’s service tickets for accuracy (times, parts, notes) Work with Sales to quote parts and labor for service repairs and coordinate with the Warehouse Coordinator for parts Analyze daily reports to identify priority actions Maintain weekly Service Reports Proactively follow up with technicians and customers to drive resolution Research completed service tickets to ensure accurate billing Provide front desk support for walk-in customers Collect required customer forms for all non-monitored service and inspection requests Willingly cross-train in other administrative functions to support team needs What You Bring to the Table A strong sense of discernment and tenacity to see tasks through to completion A naturally customer-service driven attitude Proficiency in Google Suites, Call Handling and Data Reporting Clear, professional written and verbal communication skills High attention to detail and the ability to juggle multiple priorities with grace A team-first mindset and collaborative spirit Strong organizational skills and the ability to manage time effectively Work Environment Office-based setting Extended periods of time sitting and working at a computer Join a company that values your input, recognizes your efforts, and provides room to grow. If you’re excited about working on a team that makes a difference and you’re ready to bring energy and initiative every day—this could be the perfect role for you!

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday On call Weekends as needed Ability to

Commute:

Kinston, NC 28501 (Required)

Work Location:

In person