Hotel Sales Administrative Assistant – Full Time Position Available In Mecklenburg, North Carolina

Hotel Sales Administrative Assistant – Full Time Home2 Suites Charlotte Uptown 610 South Caldwell Street, Charlotte, NC 28202 •This is an hourly administrative assistant position for the Sales department of our hotel. The hourly pay is capped at $16.50 per hour for a MAXIMUM of 40 hours per week with no Overtime for a Monday – Friday schedule.•

Opportunity:

Sales Administrative Assistant Performs administrative functions in support of property sales leaders. Potential Career Path Sales Coodinator > Sales Manager > Director of Sales Overview We are seeking a detail-oriented and organized Sales Administrative Assistant candidate with the ability to maintain extreme discretion to support our sales team with various administrative tasks. This role is crucial for maintaining smooth operations within the sales department and ensuring effective communication and coordination among team members. Essential Job Functions Promptly answer telephone calls and communicate relevant account information to managers and departments. Type and process correspondence, proposals and contracts. Distribute memos, contracts, resumes, room requests and amenities to relevant departments. Politely and professionally converse with clients and respond to all inquiries. File and organize copies of contracts and correspondence ensuring records are up to date. Reserve and confirm rooms and meeting space when necessary. Perform other duties as requested by Direct Supervisor (Director of Sales). Position Requirements High School diploma or equivalent preferred. Previous hotel or sales experience preferred, but not required. Work Environment and Context Work schedule varies and may include occasionally working on holidays, weekends. Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

DUTIES AND RESPONSIBILITIES

Strong focus and experience in building existing business and in new business development. Strong attention to detail Strong discretionary skills Maintain/Nurture relationships with existing clients via phone calls for follow up. High level of focus on exceeding client service expectations. Review Group Pick Up report to see pace to booking as well as to touch base and inform the client as to the reservation flow. Prepare weekly reports as needed. Answer phones and speak with walk-in guests with an upbeat and engaging energy. Notify/coordinate customer specifications with other departments and quickly and efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. Maintain accurate, organized and legible records and files. Completion of daily, weekly, monthly, quarterly, and annual property specific tasks. Responsibility for all On Property Sales administrative tasks, including sales activity tracking, multi-department communication, lead systems management, and reporting. Provide a professional image at all times through appearance and dress. All other duties as assigned/required.

Job Type:

Full-time Pay:

$16.50 per hour Expected hours: 32 – 40 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Hotel Front Desk:

1 year (Preferred) Branded Hotel (Hilton, Marriott, etc): 1 year (Preferred)

Hotel Sales:

1 year (Preferred)

Language:

Spanish (Preferred)

License/Certification:

Hilton PEP Certification (Preferred)

Work Location:

In person