Payment Program Administrator – Shared Services Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Sonic Automotive in Charlotte, NC is hiring a Payment Program Administrator to manage electronic payment platforms, supplier engagement, and program optimization. Responsibilities include collaborating with payment providers, training internal teams and suppliers, maintaining relationships with suppliers, and ensuringpliance standards. Strongmunication skills, proficiency in Microsoft Office, and experience in fintech or payments are required. This full-time position offerspetitive benefits and opportunities for growth within thepany.
Job Description
Charlotte, NC
Payment Program Administrator – d Services in Charlotte, NC at Sonic Automotive
Date Posted:
5/15/2025
JOB
SNAPSHOT
Employee Type:
Full-time
Location:
11405 North Community House Road
Charlotte, NC 28277
Job Type:
Customer Service
Experience:
Associate
ABOUT
Sonic Automotive is seeking a proactive Payment Program Administrator to oversee our electronic payment platform and drive supplier engagement. This role will serve as the primary point of contact for both internal teams and external suppliers, ensuring smooth onboarding and ongoing program optimization.
We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and opportunities for our employees to grow as we grow. We are proud of what we’re doing and would love to tell you about our opportunities
Our associates are happy to work because:
We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We aremitted to developing and promoting within thepany.
Our benefits are extremelypetitive with Medical, Dental, Vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.
If you want to find out more about the types of jobs we have , we’ve highlighted a few.
We’re proud of what we’re doing . Come and join us
JOB DESCRIPTION
- Collaborate with the payment program providers (Coupa and Bank of America) to create and execute campaigns to increase supplier enrollment and engagement.
- Convert existing virtual card suppliers to the new electronic payment platform.
- Develop training resources and conduct sessions for internal teams and suppliers to ensure effective use of the platform.
- Build and maintain strong relationships with key suppliers to ensure their ongoing participation in the program.
- Act as the main point of contact for program-related inquiries, providing exceptional support to both suppliers and internal teams.
- Maintain and update supplier payment account information and records.
- Regularly update and maintain Standard Operating Procedures (SOPs).
- Improve program efficiency by maintaining a knowledge base ofmon questions and solutions.
- Ensure adnce topliance standards, including SOX (Sarbanes-Oxley).
- Troubleshoot and resolve payment exceptions, such as duplicates and discrepancies.
- Analyze program data to identify trends and areas for improvement.
- Prepare reports for senior management on program performance, supplier participation, and financial oues.
- Test and validate system updates to ensure alignment with program needs.
- Stay updated on industry trends and best practices related to virtual payments.
- Suggest innovative solutions to enhance the virtual payment program.
Minimum Qualifications- - Strong written and verbalmunication skills.
- Ability to work independently and collaboratively across teams.
- Excellent judgment in handling sensitive and confidential information.
- Proficiency in Microsoft Office Suite.
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities and a continuous improvement mindset.
Desired Experience - Experience in supplier enablement, product management, or a related role in fintech or payments.
- Familiarity with the Coupa Source to Pay platform.
- Experience in the retail automotive industry.
- Strong understanding of virtual card solutions and electronic payment systems.
- Experience with a large scale project rollout
- Analytical mindset with strong data interpretation skills.
Additional Information:
This job description outlines the general nature and level of work performed. It is not an exhaustive list of responsibilities, and additional duties may be assigned as needed.
It’s time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join ouranization, you’ll enjoyprehensive training,petitivepensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
