Front Office Coordinator Position Available In New Hanover, North Carolina

Front Office Coordinator Change The Game Performance Therapy 805 North 4th Street, Wilmington, NC 28401 Your Skills. Our Mission. One Great Match. At Change the Game Performance, we help athletes and clients achieve more—both in rehab and in performance. We’re a fast-growing physical therapy and training clinic rooted in community, connection, and high standards. We’re looking for a Front Office Coordinator who’s ready to take ownership of the front desk experience and become an essential part of our team. Who We’re Looking For We need someone who’s organized, confident, and thrives in a fast-paced, client-facing role. You should have at least one year of experience in a healthcare, physical therapy, or fitness/recreation environment, and know how to balance professionalism with warmth. You’ll be managing a steady flow of clients, supporting the team, and making sure the front office and clinic stay clean, welcoming, and running smoothly. Attention to detail, strong communication, and quick problem-solving are essential. You don’t need to know everything coming in, but you do need to be sharp, adaptable, and ready to learn. Why You’ll Love Being Part of Our Team We’re not a corporate clinic—we’re a tight-knit team that supports each other and shares a drive for excellence. You’ll work in an environment that values initiative, encourages professional growth, and celebrates wins. This is a place where your work has a direct impact on the success of our clients and the overall experience they receive. What You’ll Be Doing Front Desk Operations Greet clients, check them in and out, and ensure every visit starts and ends on a positive note Schedule appointments, collect payments, and maintain accurate EMR records Track client stats and prepare reports for internal use Communication & Coordination Work closely with the Operations Manager, Owner, Therapists, and Coaches Follow up with leads, schedule evaluations, and support new client onboarding Communicate effectively and professionally across all channels Office Support Maintain a clean, organized facility and manage inventory Assist with insurance claim follow-up and administrative data entry

Compensation & Benefits Salary:

$34,000 to $39,-000/year Performance-based bonuses Paid time off 401(k) with company match Profit sharing opportunities Employee discounts + wellness resources Training and professional development support Regular team gatherings and a collaborative work culture

Schedule:

Monday-Thursday:

8:00 AM-5:30

PM Friday:

9:30 AM-4:30 PM 1-hour lunch daily This is a full-time, in-person role Ready to Join Us? We’re hiring immediately and reviewing applicants as they come in. If you have the experience we’re looking for and are ready to be part of a team that values both performance and people, we’d love to hear from you.

Job Type:

Full-time Pay:

$34,000.00 – $39,000.00 per year

Benefits:

Employee discount Paid time off Professional development assistance

Schedule:

Day shift Monday to Friday Application Question(s): How many years of front desk experience do you have in a medical, PT, or fitness setting? Which EMR software systems have you worked with? Describe your experience calling leads or scheduling evaluations?=

Experience:

Medical receptionist: 1 year (Required)

Work Location:

In person