JR Service Administrator Position Available In Rowan, North Carolina

JR Service Administrator 3.8 3.8 out of 5 stars Salisbury, NC 28146 Hexagon Agility is the leading global provider of highly-engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our portfolio of products also includes the production of high-performance, modular battery packs for commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel. These clean fuels reduce greenhouse gas and other air emissions and save money for fleet operators and their customers. To learn more about Hexagon Agility, please visit our website at www.hexagonagility.com We are currently seeking a Jr. Service Administrator. This position will be based out of our Salisbury, NC location and requires daily office attendance.

Overview:

The Jr. Service Administrator’s responsibilities include assisting the Field Service Team and customers. The Jr. Service Administrator is supportive of the daily administrative needs of our service department within the FleetCare group, working closely with the Service Manager, Service Writer, mechanics, and the warranty and parts departments.

Responsibilities:

Greet customers, introduce them to the appropriate POC, and create tickets on their behalf to track service requests (Phone, email, online ticketing system) Data & paperwork processing, collection, entry, editing, organization, and storage Review, edit, organize and store forms submitted from mechanics Customer communication/notifications, file sharing, and record keeping Confirm scheduled work and site instructions with customers prior to dispatch Assist closing completed field service work Assist monitoring and arranging parts logistics for field service jobs Check warranty status and validating warranty coverage Send and receive customer response surveys Take notes and organize summary details from meetings Monitor and confirm transport tasks for mobile inventory to maintain accuracy Monitor/assist with service team expenses, travel accommodations, and budget

Skills and Qualifications:

1+ years of experience as a Jr. Service Administrator or Office Assistant in a related industry Strong communication skills, both written and verbally, are crucial Proficient in computer software and programs Ability to handle customer interactions professionally and empathetically Strong attention to detail with accuracy and thoroughness Independently manage time effectively, prioritize tasks, and stay organized Exceptional reading, spelling, and grammar skills Can type quickly and accurately Ability to multitask in a fast-paced environment Experienced and proficient working with Concur, IFS, Freshdesk, and Microsoft Teams is a plus

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock or flammable mixtures. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of various fuels.

Disclaimer:

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.