Senior Office Specialist Position Available In Stanly, North Carolina

Senior Office Specialist
Job Details  This listing closes on 6/11/2025 at 11:59 PM Eastern Time (US & Canada). Employer Stanly County Salary See Position Description Location Albemarle, NC Job Type Full-Time Job Number 2000074 Department Health Department Opening Date 05/28/2025 Closing Date 6/11/2025 at 11:59 PM Eastern Time (US & Canada) Description
Benefits
Job Description An employee in this class performs a variety of reception, administrative support, records processing, and document production using standard office technology. Work includes greeting the public, answering questions, and providing customer service, typing or data entry work, creating and maintaining accurate files, logs, and records. The employee is expected to have a good understanding of the County and its services to respond to inquiries, including some technical knowledge about departmental or County policies and procedures. Customer service duties require tact and courtesy, particularly when encountering sensitive or confidential matters such as patient information. Work has some variety in daily assignments or work activities. Work typically follows established procedures; precedent-setting situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Work includes the use of modern office technology, including word processing, spreadsheets, and other software applications. This position performs a variety of office tasks and is assigned to the Health Department’s central clinic area. This position assists with scheduling appointments, determining income eligibility and fees for services rendered, and registering clients who present for services. Starting Salary is $35,100 or DOQ Examples of Job Duties Scheduling appointments for medical patients
Work with patients using tact and courtesy in person or over the phone
Performing reminder calls for upcoming appointments
Communicating with other health care professionals about changes to preparation
Handling paper and electronic files
Assisting with billing and insurance claims
Resolving scheduling conflicts
Resolve questions and complaints
Takes accurate and concise messages according to Health Department protocols
Accurately enters patient information in the computer/scheduling program
Correctly cancels and reschedules appointments as needed and documents in the patient chart
Maintains patient confidentiality
Directs urgent calls to nursing staff
Checks out patient at end of visit answering any patient questions including simple billing questions
Collecting co-payments from patients and entering information into an electronic billing system
•The above not an all-inclusive list of job duties Knowledge, Skills, and Abilities Excellent customer service skills
Ability to handle multiple priorities simultaneously Ability to learn scheduling software
Ability to answer phones and schedule medical appointments
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1966 (HIPAA)
Significant knowledge of office or work unit procedures, methods, and practices.
Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials.
Significant knowledge of accounting procedures, mathematics, and their application in the work environment.
Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules or regulations.
Ability to apply a variety of work-related formulas or mathematical calculations.
Ability to record, compile, summarize and perform basic analysis of data.
Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. Qualifications Graduation from high school supplemented by business courses and some administrative support and/or office technology experience; or an equivalent combination of education and experience. Employer
Stanly County www.health.stanlycountync.gov
Department
Health Department
Address
1000 North First Street, Suite 3 Albemarle, North Carolina, 28001