Service Appointment Coordinator (BDC) – Johnson Genesis of Cary Position Available In Wake, North Carolina

Service Appointment Coordinator (BDC) – Johnson Genesis of Cary Johnson Automotive – 3.1

Cary, NC Job Details Full-time Estimated:

$32.4K – $39.5K a year 2 days ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Pet insurance Qualifications Microsoft Office Driver’s License Communication skills Entry level Full Job Description Due to remarkable growth, Johnson Genesis of Cary has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators. We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest! . Johnson Genesis of Cary is a member of Johnson Automotive , one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences. .

Essential Responsibilities:

Responding to inbound service calls and email leads; Contacting and communicating with guests to identify their automotive needs; Responsible for tracking, responding to, and managing all Internet service leads; Monitors incoming email traffic and internet inquiries; Develops guest prospecting file upon receipt of a lead; Quotes pricing and automobile availability to guests within department guidelines; Schedules service appointments and pairs guests with Service Advisors if necessary; Maintain and update notes and information in the customer database; Keep abreast of new features and available accessories, and translates their benefits to guests; Direct guests to product information resources; Maintain high customer satisfaction scores, gross averages and monthly unit counts; Develop career skills through regular training and instructions; Research available vehicles and relevant products; Learn, understand and abide by Federal, State and Local laws. Some light clerical/scanning work. Other duties as assigned by management. .

Job Requirements:

Service Appointment Coordinator experience is preferred; Must be proficient with Microsoft Office, Internet, and CRM; Professional appearance and strong written and verbal communication skills; Possess outgoing personality; Have the ability to work both independently and as part of a team; Must be able to multi-task in a fast paced environment; A clean criminal background and a valid and active driver’s license; Must be able to meet company’s employment requirements; Flexible work schedule, including the ability to work on Saturday and Sunday; Must pass a pre-employment drug test, background check and E-Verify. .

Benefits:

Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.

Choices:

Medical Insurance Dental Insurance Vision Insurance Basic Life (employer paid), Voluntary Life, and AD&D Insurance Long-Term Disability Short-Term Disability Accident Insurance Cancer Insurance Critical Illness Insurance FSA and HSA options EAP (Employee Assistance Program) Pet Insurance WillPrep Services TravelAid (Assistance Services Program) PTO/ Holiday after 90 days (PTO usable after 6 months) 401(k) with match after 6 months . Johnson Automotive is an Equal Opportunity Employer. TAG2=SERVICE