Administrative Assistant Position Available In Bergen, New Jersey

Position Summary:

We are searching for a detail-oriented, organized, and compassionate Temporary Administrative Assistant to join our Consumer Advocacy team. The ideal candidate will play a crucial role in handling administrative tasks, delivering responsive customer support, and ensuring smooth daily operations to further our consumer rights advocacy efforts.

Key Responsibilities:

Administrative Support:

Assist with scheduling meetings, preparing agendas, and taking meeting notes. Organize and maintain digital and physical files. Prepare reports, presentations, and correspondence as required. Track deadlines, submissions, and follow-ups related to consumer complaints and advocacy initiatives. Support data entry and database management tasks.

Customer Support:

Respond to consumer inquiries via phone, email, or web portal in a timely and empathetic manner. Log and track complaints, feedback, and cases in internal systems. Provide accurate information about consumer rights, resources, and support procedures. Escalate complex or urgent issues to appropriate team members or supervisors. Maintain confidentiality and professionalism in handling sensitive consumer information.

Team Collaboration:

Coordinate with internal departments to streamline case resolution. Contribute to the development of FAQs, process documentation, and user-friendly support materials. Participate in training sessions and team meetings to stay informed about policy updates and advocacy efforts.

Position Details:

Duration:

Approximately 3-6 months

Hourly Rate:

$25/hr

Schedule:

Monday to Friday, 8 AM – 5 PM Join our team, where you’ll support our customer experience center amidst increased administrative demands. If you are interested in this opportunity and meet the qualifications, we encourage you to apply! 9882744