Service Coordinator Position Available In Ocean, New Jersey

Service Coordinator

WATTS GOOD ELECTRIC

Township of Brick, NJ 08724 Join Our Team as a Service Coordinator! Are you a detail-oriented, organized, and compassionate professional looking to make a difference? We are seeking a motivated and dynamic individual to join our team as a Service Coordinator. This role is integral to ensuring the seamless delivery of services and support that our organization provides to clients and stakeholders. About the

Role:

As a Service Coordinator, you will act as the central point of contact for clients, team members, and service providers. Your primary responsibility will be to coordinate and oversee the delivery of services to ensure they are timely, efficient, and meet the highest standards of quality.

Key Responsibilities :

1.

Optimized Scheduling and Dispatching:

o

Efficient Allocation of Technicians:

This is paramount for an electrical contractor. A service coordinator excels at matching the right technician to the right job based on skills, location, and availability, minimizing travel time and maximizing productivity. o

Dynamic Scheduling:

They can quickly adjust schedules for emergency calls, unexpected delays, or last-minute changes, keeping your operations nimble. o

Route Optimization:

Potentially using software to plan the most efficient routes for your technicians, saving on fuel and time. 2.

Enhanced Customer Service:

o

Primary Point of Contact:

They serve as the main liaison between your customers and your technicians, handling incoming service requests (phone, email), answering inquiries, and providing updates on job status. o

Proactive Communication:

Keeping customers informed about arrival times, delays, and completion status, which greatly improves satisfaction. o

Complaint Resolution:

Addressing and resolving customer concerns related to scheduling, service delivery, or follow-up. 3.

Streamlined Workflow and Communication:

o

Work Order Management:

Creating, tracking, and updating work orders from start to finish, ensuring all necessary information is captured and available. o

Technician Support:

Providing technical support and guidance to field technicians as needed, relaying important job details, or even helping troubleshoot remotely. o

Internal Coordination:

Facilitating seamless communication between technicians, sales, and management to ensure everyone is on the same page regarding project status and customer needs. 4.

Improved Efficiency and Documentation:

o

Accurate Record Keeping:

Maintaining detailed records of service requests, completed tasks, customer interactions, and technician timecards. o

Permit and Inspection Coordination:

Obtaining necessary permits for jobs and coordinating inspections, preventing delays. o Material and Inventory Management (basic): Assisting with tracking parts needed for jobs, coordinating with suppliers, and ensuring technicians have necessary materials. o

Reporting:

Generating reports on service metrics, technician performance, and job profitability to help you make informed business decisions. 5. Support for

Business Growth:

o

Identifying Process Improvements:

Because they are at the heart of service operations, they can often spot bottlenecks or inefficiencies and suggest improvements. o

Client Relationship Building:

By providing excellent service coordination, they contribute to client retention and positive word-of-mouth referrals. Qualifications

Experience:

At least 3 to 5 years of experience in a service coordination, administrative, or client-facing role.

Skills:

Strong organizational, communication, and problem-solving skills. Proficiency in computer systems, including scheduling and database software.

• An empathetic and customer-focused approach to service delivery. What We Offer
• A supportive and inclusive workplace culture.
• Opportunities for professional growth and development.
• Paid time off and a flexible work environment.
• The opportunity to make a meaningful impact in the lives of those we serve.

How to Apply If you are ready to join a dedicated team and play a vital role in delivering exceptional services, we want to hear from you! Please submit your resume and a cover letter detailing why you are the perfect fit for the Service Coordinator position. We are an equal opportunity employer and welcome candidates from all backgrounds to apply. Start your journey with us and help create a brighter future for our clients and community!

Job Type:

Full-time Pay:

$42,000.00 – $52,000.00 per year

Benefits:

Paid time off Tuition reimbursement

Schedule:

8 hour shift Day shift Monday to Friday No nights No weekends

Experience:

Schedule management: 3 years (Required) Ability to

Commute:

Brick, NJ 08724 (Required) Ability to

Relocate:

Brick, NJ 08724: Relocate before starting work (Required)

Work Location:

In person