Administrative Assistant Position Available In Albany, New York

• Handle all incoming calls to the agency; answer questions and resolve client problems within the scope of the position, take messages or forward calls as appropriate.
• Answer billing questions and resolve billing issues, accept and upload premium payments on existing policies; record all claims information immediately as clients call to report accidents.
• Effectively gather information from client inquiries to update accounts.
• Prepare/distribute marketing materials and customer mailings, compile prospect lists; update lists as cards/ letters are returned “not deliverable”.
• Setup and maintain all files, including new business record preparation/file set-up, keep system/filing current for all active files, dead files and dead quotes.
• Check new and amended declaration pages against applications and change requests; refer all discrepancies or price hikes to management for further direction.
• Prepare/produce/type letters, reports, pertinent documents; proofread all work; order supplies, maintain inventory and equipment; take photos of new and existing risks.
• Utilize and become proficient with company proprietary and agency management software applications to manage client files and documents efficiently.
• Other duties as required and/or assigned.

Minimum Salary:

16.00

Maximum Salary:

20

Salary Unit:

Hourly