Patient Support Specialist II/Nursing Position Available In Erie, New York

Patient Support Specialist II/Nursing 3.2 3.2 out of 5 stars Orchard Park, NY 14127 • Hybrid work

Agency Profile:

Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time:

227 Thorn Avenue, Orchard Park, NY •4 days remote, 1 day in office•

SUMMARY OF POSITION FUNCTION

Performs complex administrative tasks and provides administrative support to Nursing department, Clinicians, Providers and/or Managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES

Knowledge and demonstration of agency core values in day-to-day activities Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment Maintain a neat, organized workspace consistently Scheduling, auditing, uploading documents into electronic health record Assists in the completion of prior authorizations Routine checks of ISTOP as appropriate Answering and directing calls to the appropriate person while maintaining a central registry and logging all individual requests via Medline Sends/receives incoming and outgoing faxes Responding to high volume of email requests in timely manner Attend meetings onsite and offsite as assigned Assists in obtaining data collection Other duties as assigned

SKILLS/COMPETENCIES

Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system Excellent customer service skills with clients and colleagues Excellent computer skills and use of office machines Strong communication skills, both verbal and written Meticulous attention to detail; excellent time management and organizational skills Ability to multitask in a fast-paced work environment Has completed the Relias Office Certificate program

EDUCATION REQUIREMENTS

High School Diploma or equivalent

EXPERIENCE

One year work experience in work related field preferable Flexible availability and willing to take on after hours call if needed Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION

$17.46/hr – $22.26/hr