Assistant Service Coordinator Position Available In New York, New York

Assistant Service Coordinator Falk Technical Service Corporation New York, NY Job Details Full-time $25 – $30 an hour 7 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Qualifications Management Customer service Dispatching HVAC 1 year Communication skills Entry level Time management Full Job Description About us Technical Service Corporation is a service company specializing in advanced HVAC services, installation, and maintenance for commercial, and institutional clients. We are currently seeking an experienced Assistant Service Coordinator to join our Service Team. The HVAC Assistant Service Coordinators play a very important role within our Company, as they coordinate all field activities and serve as an intermediary between the office personnel and the field technicians in order to complete jobs in a timely manner. Job Responsibilities involved while working with the

Service Manager and Service Team:

Receive and respond to all client inquiries and complaints. Update clients about the status of the jobs. Receive and assign incoming service requests on a priority basis. Coordinate and dispatch service technicians to Non-emergency, and emergency calls. Re-route and rearrange schedule in the event a technician is out. Order materials, release equipment, issue purchase orders to Vendors and Subcontractors. Create work orders and maintain work order statuses in company software. Order materials for Preventative Maintenance and schedule PM visits. Answer managers’ inquiries. Request and obtain price quotes from vendors on equipment or parts as needed. Check service work tickets turned by technicians to ensure the assigned work has been performed, or if additional work is needed.

Qualifications and Skills:

Experience in HVAC service dispatching position 1-2 years Strong written and verbal communication skills. Considerable tact and human relations skills in interacting with all levels of management and staff. Ability to work in a fast-paced environment during peak season Excellent time management, planning, and organizational skills Strong problem assessment and problem solving skills.

Job Type:

Full-time Pay:

$25.00 – $30.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

New York, NY 10018 (Required)

Work Location:

In person