Clerical Assistant 3 (Multiple Vacancies) New Position Available In Lackawanna, Pennsylvania

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Clerical Assistant 3 (Multiple Vacancies)

Salary
$40,685.00 – $60,714.00 Annually
Location Lackawanna County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number

N-2025-27754

Department
Department of Labor & Industry
Division
LI SWIF Underwriting Div
Opening Date
06/17/2025
Closing Date
6/26/2025 11:59 PM Eastern
Job Code
00103
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST04
Bureau / Division Code
00121620
Bureau / Division
State Workers Insurance Fund Underwriting Division
Worksite Address
Scranton State Office Building, 100 Lackawanna Avenue
City
Scranton, Pennsylvania
Zip Code
18503
Contact Name
Felicia Newbury
Contact Email
fnewbury@pa.gov

DESCRIPTION

BENEFITS
QUESTIONS
THE

POSITION

Do you want your clerical career to help contribute to a progressive, stable workers’ compensation market in Pennsylvania? Join the State Workers’ Insurance Fund (SWIF), Underwriting Division as a Clerical Assistant 3. Achieve your goals and provide office support to a team that provides quality choices to workers and businesses in our state!

DESCRIPTION OF WORK

In this role, you will provide technical support to insureds, agents/brokers, and customers in the processing of duplicate coverage, ownership, premium issues, correspondence, telephone inquiries, and other related tasks. Your work will involve answering and responding to phone calls and written correspondence, as well as retrieving, inputting, and updating policy information. Analytical skills and independent judgment are utilized to determine eligibility for exemptions, process these changes, and appropriately notify each policy holder and other interested parties. Our team will rely on you to provide complete and detailed explanations to policyholders and ensure accuracy in changes and payments recorded. Apply now and contribute to the success of a high-performing team!
Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30-minute lunch.

Telework:

You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton.

Salary:

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.

Additional Requirements:

You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry.
You must demonstrate the ability to work with professionalism, discretion, and good work ethic.
You must have solid written and verbal communication skills.
You must show initiative and problem-solving skills
You must be able to perform essential job functions.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to

Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.